Senior Global Operations Manager

<p><strong>Senior Global Operations Manager&nbsp;</strong></p> <p>&nbsp;</p> <p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We are looking for a Senior Manager to take full strategic ownership of the Mid Market (or Enterprise) segment across Bolt Food markets. This is a global commercial leadership role within the Merchant organisation.</p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&nbsp;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br><br>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>As a Senior Global Operations Manager, you will be responsible for defining segment strategy, setting the performance ambition, establishing commercial guardrails, and driving structural improvements that scale across regions.</p> <p>The role defines what good looks like for our more valuable merchants and ensures regional Account Management teams execute against a coherent, data-driven, and commercially sound framework. This is a high-impact position, being responsible for approx EUR 400M in annual GMV. The decisions made in this role shape revenue growth, commission levels, churn trajectory, investment allocation, and long-term profitability of the segment across Europe and Africa.</p> <p>&lt;/text&gt;<br>&lt;/gh-role-detail&gt;<br><br></p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Own the end to end commercial strategy and performance of the Mid Market (or Enterprise) segment; you are setting the ambition, defining guardrails, and driving structural YoY revenue and margin improvement.&lt;/point&gt;</li> <li>&lt;point&gt;Define the global performance framework for the segment, including key KPIs, portfolio quality and investment thresholds, and ensure consistent execution across regions.&lt;/point&gt;</li> <li>&lt;point&gt;Translate strategy into scalable commercial playbooks covering acquisition, retention, renegotiation, upsell, and portfolio management, embedding these into systems and workflows.&lt;/point&gt;</li> <li>&lt;point&gt;Act as the central strategic counterpart to Commercial Teams, Product, Ads and Finance, aligning priorities, resolving trade offs, and ensuring initiatives drive measurable impact.&lt;/point&gt;</li> <li>&lt;point&gt;Identify and unlock structural growth and efficiency opportunities, improving pricing architecture, investment discipline, merchant experience, and overall contribution margin.&lt;/point&gt;</li> <li>&lt;point&gt;Lead structured performance governance for the segment, including quarterly business reviews, market level performance deep dives, and clear action plans for underperformance.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;/gh-responsibilities&gt;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You are experienced in Account Management, Sales Ops, or Customer Success, ideally within a fast-paced global or regional environment.&lt;/point&gt;</li> <li>&lt;point&gt;You have a track record of defining commercial strategies and setting ambitious targets; you use insights to steer business-critical decisions, optimize performance metrics, and drive growth.&lt;/point&gt;</li> <li>&lt;point&gt;You possess a deep understanding of revenue operations, including the commercial metrics and the technical tooling required to scale operational efficiency to the next level.&lt;/point&gt;</li> <li>&lt;point&gt;You are a master communicator with a natural ability to bridge the gap between global strategy and local execution, aligning diverse stakeholders towards a joint vision.&lt;/point&gt;</li> <li>&lt;point&gt;You are highly organized and capable of managing multiple high-stakes priorities in a fast-moving, evolving business landscape.You have a proven ability to manage multiple high-stakes priorities without losing sight of the details.&lt;/point&gt;</li> <li>&lt;point&gt;You have a strong sense of ownership with a hands-on approach to solving business problems and a willingness to be based in and or relocate to Tallinn, Estonia.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;</p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> <li>&lt;point&gt;Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.&lt;/point&gt;</li> <li>&lt;point&gt;Connect with colleagues at annual company events and smaller team gatherings.&lt;/point&gt;</li> <li>&lt;point&gt;Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.&lt;/point&gt;</li> </ul> <p>&nbsp;</p> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>