Grading Operations Manager

<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">As the Grading Operations Manager, you will oversee all grading operations across AoPS offerings, ensuring that student homework is graded accurately, returned with high-quality feedback, completed within expected timelines, and that academic integrity review processes are consistently and fairly applied. You will manage and develop a team of Specialists and part-time staff, build cross-functional relationships to align grading priorities with other teams, and drive continuous improvement of grading processes across AoPS offerings.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>The Grading Operations Manager will:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Manage and lead a team of Grading Operations Specialists</li> <li class="whitespace-normal break-words pl-2">Directly oversee all part-time graders, releasers, and plagiarism reviewers</li> <li class="whitespace-normal break-words pl-2">Own and be accountable for grading quality and efficiency outcomes across AoPS offerings</li> <li class="whitespace-normal break-words pl-2">Establish turnaround SLAs across grading, releasing, and plagiarism review workflows</li> <li class="whitespace-normal break-words pl-2">Actively build a positive, high-performing team culture, establishing team norms that support collective success and championing organizational values across the Grading Operations team</li> <li class="whitespace-normal break-words pl-2">Work cross-functionally with partners including the Operations, Product, and Curriculum teams to coordinate delivery and resolve issues that intersect the grading operations space</li> <li class="whitespace-normal break-words pl-2">Optimize grading workflows and SLAs across products, identifying where procedures can be simplified, extended, or replaced to improve outcomes at scale</li> <li class="whitespace-normal break-words pl-2">Lead hiring and onboarding of Specialists and part-time grading staff, including graders, releasers, and plagiarism reviewers</li> <li class="whitespace-normal break-words pl-2">Evaluate and develop team members through regular feedback, coaching, and structured performance management, fostering a culture of growth and proactively addressing issues</li> <li class="whitespace-normal break-words pl-2">Lead the development, maintenance, and improvement of grading policies, academic integrity procedures, and documentation across products</li> <li class="whitespace-normal break-words pl-2">Participate in grading, releasing, and plagiarism review on a regular basis to maintain direct familiarity with the state of work, uphold the standard set for the team, and stay connected to the day-to-day challenges their staff face</li> <li class="whitespace-normal break-words pl-2">Assist the Customer Service team in responding to parent and student inquiries relating to grading, homework feedback, and academic integrity</li> <li class="whitespace-normal break-words pl-2">Assist with broader Education team needs, as needed</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>The ideal candidate has:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">A solid academic background in mathematics</li> <li class="whitespace-normal break-words pl-2">Strong understanding of math pedagogy, written homework feedback best practices, and academic integrity principles</li> <li class="whitespace-normal break-words pl-2">Demonstrated ability to connect operational goals to broader organizational objectives</li> <li class="whitespace-normal break-words pl-2">Strong cross-functional collaboration and relationship-building skills</li> <li class="whitespace-normal break-words pl-2">Strong operational, people, and project management skills</li> <li class="whitespace-normal break-words pl-2">Proficiency in Google Suite, with advanced knowledge of Google Sheets strongly preferred</li> <li class="whitespace-normal break-words pl-2">Ability to quickly adapt to new operational and educational technologies</li> <li class="whitespace-normal break-words pl-2">Systematic thinking capability for managing complicated processes across multiple product lines</li> <li class="whitespace-normal break-words pl-2">Strong organizational and interpersonal skills</li> <li class="whitespace-normal break-words pl-2">Excellent written communication skills</li> <li class="whitespace-normal break-words pl-2">Bachelor's degree in a STEM field strongly preferred</li> <li class="whitespace-normal break-words pl-2">Experience with AoPS offerings strongly preferred</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Why Join AoPS:</strong> This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 85k-116.6k. Here are some things you can look forward to:</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2"><strong>Impact:</strong> As the Grading Operations Manager, you will play a direct role in the academic experience of thousands of AoPS students, ensuring that every piece of homework is returned with the quality feedback and integrity that AoPS's mission to develop great problem solvers demands</li> <li class="whitespace-normal break-words pl-2"><strong>Flexibility:</strong> Casual work environment with a hybrid work week and flexible scheduling</li> <li class="whitespace-normal break-words pl-2"><strong>Benefits:</strong> Multiple options for Medical, Dental and Vision plans</li> <li class="whitespace-normal break-words pl-2"><strong>Future Planning:</strong> 401(k) with company match</li> <li class="whitespace-normal break-words pl-2"><strong>Quality of Life:</strong> PTO Plan and supportive leadership that gives you the work-life balance you deserve</li> <li class="whitespace-normal break-words pl-2"><strong>Ease of Transition:</strong> Relocation bonus (if currently located outside of San Diego)</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Background Check:</strong> Please note that employment is contingent on the successful completion of a background check.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Work Authorization:</strong> Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>About AoPS:</strong> Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.</p>