Ground Service Coordinator Dresden Airport

Euro Jet provides an extensive array of services that support every aspect of the ground operation. This includes ground handling support; aviation fuel; overflight, landing, and urgent permits; VIP catering, hotels and transportation options. These services are arranged through our 24/7 Operations Control Center, a network of over 200 staff located in 40 countries and local service providers worldwide. We support a wide range of customers – from freighters, charters, business aviation to VIP flights.

Overall Responsibility

Coordinating the different areas on the ramp, servicing aircraft and liaising with local service providers of all services in an efficient and timely manner.

Key Areas of Responsibility

• Representing the Company at a specific location
• Liaising with authorities at respective airports, ATC, CAA, Customs and Immigration and with various vendors
• Taking an active part in other Company projects or in Company’s joint venture in the location
• Actively participating in aircraft charter sales and other Euro Jet services
• Identifying areas where improvement in vendor services are needed, informing Company accordingly andrequesting such improvements be made by those vendors
• Reporting any special events taking place at Agent’s location (exhibition, sport event, summit, etc.)
• Ensuring seamless travel of the client and accommodating client requests when reasonable
• Arriving at the airport at least 60 minutes before the flight arrival / ETA
• Arriving at the airport at least 30 minutes before planned crew arrival from the hotel
• Staying at the airport until aircraft is airborne (at least 20 minutes)
• Meeting and greeting client’s aircraft, crew and passengers upon arrival and departure
• Informing the Company of any new requests or communications made at the location
• Coordinating catering, airport services, aircraft handling, transportation, fuel and other services requested andas needed
• Filling out the Service Report in real time and according to instructions
• Using a fully functional smart phone (IOS, Android 4+) with Euro Jet application for online reporting
• Obtaining crew signature on the Euro Jet form – one copy for Crew, one copy for Agent
• Reporting all irregularities during flight
• Report and NOTAMs / irregularities that might affect future flights
• Answer OCC’s requests within one-hour maximum
• Sending competition report every week to the Sales department
• Informing the OCC immediately in case Agent cannot comply with his/her obligations
• Receiving and delivering all communications as requested by the client and Company
• Paying local vendors on behalf of the Company and as instructed by the Company
• Collecting copies of invoices when necessary from each vendor and forwarding to Company for timely payment
• Forwarding a signed Service Request / Verification Form along with any third party vendor invoices to Company’s head office for processing and payment no later than one day following the departure of the respective aircraft
• Using the provided Company materials as indicated (e.g. uniform, briefing folders, magnetic signs, carpets)

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