Group IT Manager

Key Responsibilities

• Own and govern the global Azure environment, ensuring performance, scalability, security, resilience, and cost optimisation. 
• Lead Azure Virtual Desktop (AVD) globally, including architecture, operational standards, scaling, performance, and user experience. 
• Define and enforce standards across Microsoft 365, Azure services, and core cloud platforms. 
• Act as escalation point for critical platform issues, ensuring stability and availability. 
• Drive automation, standardisation, monitoring, and continuous service improvement. 

• Own IT services across all global offices, ensuring a consistent digital workplace experience. 
• Define standards for collaboration tools, Microsoft Teams, conferencing systems, and meeting room technologies. 
• Ensure alignment between global standards and regional execution. 
• Improve IT service quality, responsiveness, and end-user experience globally. 

• Own global endpoint management via Microsoft Intune and Autopilot. 
• Define device lifecycle standards including provisioning, configuration, patching, compliance, asset management, and retirement. 
• Ensure all endpoints meet security, compliance, and Conditional Access requirements. 
• Maintain global visibility and governance of all devices. 

• Own Entra ID operations including identity lifecycle, access control, governance, and access reviews. Enforce Zero Trust principles, MFA, Conditional Access, least privilege, and role-based access. 
• Improve privileged access management and identity security structures. 
• Ensure compliance with audit, regulatory, and client requirements. 
  
  

Onboarding & Offboarding

• Own global joiner, mover, and leaver processes. 
• Ensure secure provisioning and deprovisioning across Entra ID, Intune, AVD, Microsoft 365, and business systems. 
• Maintain audit-ready compliance and a consistent employee experience. 

• Own and govern security controls across all core IT platforms. 
• Ensure alignment with cybersecurity frameworks, ISO 27001, ISAE 3402, DORA, and client assurance requirements. 
• Lead or support major security incidents across platforms and regions. 
• Support audits, risk assessments, control testing, and remediation tracking. 
• Drive a strong global security culture. 
  
  

Resilience, Disaster Recovery & Business Continuity

• Own global disaster recovery and resilience strategy for cloud and IT services. 
• Ensure redundancy, failover, backup validation, and cross-region continuity. Lead DR testing, validation, and remediation activities. 
• Align IT resilience with business continuity requirements. 
  
  

• Define global connectivity standards for Azure, Microsoft 365, AVD, and SaaS platforms. 
• Oversee secure network design including VPN, WiFi, wired networks, and cloud connectivity.
• Manage global network providers and ensure service performance and reliability. 
• Resolve connectivity issues impacting core platforms. 
  
  

• Own IT governance frameworks, policies, and standards globally. 
• Ensure compliance with ISO 27001, ISAE 3402, and regulatory requirements. 
• Lead audit, risk, and compliance reporting activities. 
• Manage strategic vendor relationships, ensuring performance, cost optimisation, and service quality.
  
  

• Lead a federated global IT operating model across central and regional teams. 
• Provide technical direction and governance to regional IT teams across multiple jurisdictions. 
• Ensure consistent service delivery, tooling, and standards globally. 
• Lead global IT initiatives from strategy through to operational adoption. 
• Foster a culture of accountability, collaboration, and continuous improvement. 
  
  

• Translate business requirements into global IT strategy and roadmap. 
• Drive standardisation, automation, optimisation, and simplification of IT services. 
• Ensure technology decisions align with security, compliance, and business objectives. 
• Balance strategic leadership with operational execution. 
  
  

Skills, Knowledge and Expertise

• Strong experience in Microsoft Azure environments (governance, security, networking, cost management, resilience). 
• Enterprise experience with Azure Virtual Desktop (AVD) including scaling, performance, and user experience optimisation. 
• Deep knowledge of Microsoft Intune, Autopilot, and modern endpoint management. 
• Strong expertise in Entra ID, identity governance, Conditional Access, MFA, Zero Trust, and least privilege models. 
• Experience managing Microsoft 365 at enterprise scale. 
• Strong understanding of cloud networking, VPN, WiFi, secure access, and hybrid connectivity. 
• Experience with cloud disaster recovery, resilience, and business continuity frameworks. 
• Experience operating across multi-region or global IT environments. 
• Experience in regulated environments with audit, risk, compliance, and client assurance requirements. 
• Familiarity with ISO 27001, ISAE 3402, DORA, and cybersecurity control frameworks. 
• Minimum 10 years’ IT experience, including operational and leadership responsibilities. 

Preferred Attributes

• Proven experience leading distributed or global IT teams. 
• Strong stakeholder management with senior leadership engagement. 
• Strategic thinker with ability to balance governance and execution. 
• Strong focus on global consistency and user experience. 
• Highly structured approach to governance, control, and service quality. 
• Proactive, solution-oriented mindset. 
• Excellent communication skills across technical and non-technical audiences. 
• Strong attention to detail, documentation, and continuous improvement. 
• Collaborative leadership style with ability to influence across regions and vendors.