Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Cleaner job profile: Guest rooms, public areas, kitchen and laundry. In addition, the role could include guest service duties in the restaurant and bar. Maintains the cleanliness and organisation of the above-mentioned areas in the hotel.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People

N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

The job involves the ability to stand, bend, lift, and carry objects for extended periods.

This job requires repetitive movements, manual handling, awkward postures, prolonged standing and walking, pushing and pulling of loads, working in confined and variable spaces, sustaining work‑pace–related fatigue, and managing exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Health and safety
• ABC cleaning

Skills

• Attention to detail
• Time management
• Teamwork
• Communication
• Learning agility

Behavioural Attributes

• Collaborative
• Reliable
• Punctual
• Friendly
• Approachable
• Customer service orientated
• Trustworthy
• Accountable

Position Requirements

Detailed Description / Output

• Controls all potential costs and ensures wastage is kept to a minimum.
• Follows all disaster management, health and safety requirements and hotel policies related to cleanliness, hygiene and safety always.
• Utilises, packs and stores all operating equipment correctly.
• Perform all operational tasks to the required standard, always ensuring compliance with audit requirements and service excellence, as per the assigned daily schedule and focus area/s.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Delivers the highest level of cleanliness, presentation, and service to every internal and external guests always.
• Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.