Guest Delight Associate

🎯 Atlys’ mission is to enable every person on earth to travel freely.

At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable.

Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started.

As a Guest Delight Associate at Atlys, you’ll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You’ll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit, if you’re passionate about helping people and thrive in a fast-paced, customer-focused environment. You’re empathetic, detail-oriented, and committed to providing the best possible service.

• Delivering timely and professional support across multiple channels (calls, chat, email).

• Resolving visa-related concerns and inquiries with empathy and accuracy.

• Gaining and applying in-depth knowledge of Atlys' visa products and services.

• Collaborating with internal teams to address and close customer issues quickly.

• Documenting every interaction in our CRM system to maintain clear and accurate records.

• Following up with customers to ensure their concerns are fully resolved.

• Identifying gaps or inefficiencies in current processes and suggesting improvements.

• Staying current on visa regulations, travel policies, and Atlys product updates.

• Using customer support tools effectively to optimize service quality and response time.

• Experience: At least 2 years of experience in a customer calling or chat role

• Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication.

• Problem-Solving Ability: A proactive and calm approach to resolving customer issues.

• Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction.

• Tech Savviness: Comfort using CRMs and support tools for efficiency.

• Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).

• Attention to Detail: Excellent documentation and organisational skills.

• Supportive Nature: Confidence and clarity when guiding customers through their visa process.

• First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.

• Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).

• Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys.

We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)