Guest Experience Agent (Front Office Agent)

Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career.

As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!

Your Responsibilities

• Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures.
• Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure.
• Manage daily emails and communications with professionalism and poise.
• Handle guest complaints graciously, ensuring swift and satisfactory resolutions.
• Keep accurate records while handling financial transactions with confidence.
• Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free.
• Strive to exceed guest expectations, creating moments that make their stay truly memorable.

Requirements

• A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus!
• Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting.
• Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus!
• Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio).
• Strong customer service skills, with a knack for understanding and resolving guest concerns.
• A proactive team player who brings positive energy and a can-do attitude!

Personality Traits That Shine:

• Exceptional communication and interpersonal skills that light up any room.
• A sales-oriented mindset that seeks to enhance the guest experience.
• Top-notch organizational skills and the ability to handle multiple tasks with grace.
• A cheerful disposition and a team spirit that inspires others.

Benefits

• Competitive Remuneration Package
• Accommodation on privately owned staff houses with WIFI, Laundry
• One Meal daily in staff restaurant plus 1 Snack during shift
• Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
• Transportation services provided to and from staff residences and workplaces.
• Continuous professional development
• Ongoing training opportunities to enhance both soft and hard skills!
• Encouraging leadership and a friendly workplace atmosphere
• A working environment where you feel valued and appreciated
• Employee Recognition Programs
• Company team events and volunteering actions
• Uniform
• Discounts and Family Rates in group properties in Santorini