Guest Experience Host

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;"><strong>What is the Role?&nbsp;</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team!&nbsp; The <strong>Guest Experience Host</strong> serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;"><strong>Core Responsibilities</strong></span></h3> <h4><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Immersive Performance &amp; Guided Play</strong></span></h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Deliver Performance:</strong> Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Facilitate Play:</strong> Lead guided programming and play-based experiences, including Toy Demos &amp; Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Host &amp; Direct:</strong> Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Adapt &amp; Engage:</strong> Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.</span></li> </ul> <h4><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Retail Sales &amp; Customer Experience</strong></span></h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Drive Sales</strong>: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Magical Service:</strong> Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Personal Shopping: </strong>Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Build Loyalty:</strong> Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.</span></li> </ul> <h4><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Operations, Maintenance, &amp; Team Support</strong></span></h4> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Setup &amp; Breakdown:</strong> Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Store Readiness:</strong> Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Back of House:</strong> Assist with Back of House and stock room tasks to ensure organized and efficient store operations.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Cleanliness &amp; Safety:</strong> Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Team Collaboration:</strong> Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;"><strong>Position Details &amp; Requirements</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Compensation:&nbsp; </strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>$20.00/hr</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Hours/Availability:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6−8 hours.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Mandatory Requirements:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be 18 years of age or older.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be local to the area.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Must be authorized to work in the United States.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Required Skills:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Energy, enthusiasm, and a guest-first mindset.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Passion for selling and working with people.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prior experience in retail, child-care, child development/education, or performing arts.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Patience, warmth, joy, and humor.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Physical Demands:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to be on your feet for up to 8 hours, continuously moving around the store.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Employee Perks:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Employee Assistance Program</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">20% off merchandise</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1.5 x pay on six specific holidays</span></li> </ul>