Guest Experience Representative

<div class="content-intro"><p><span style="font-size: 14pt;"><span data-olk-copy-source="MessageBody">Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the&nbsp;<em>Christmas Spectacular Starring the Radio City Rockettes</em>, which has been a holiday tradition for more than 90 years. More information is available at&nbsp;</span><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.msgentertainment.com%2F&amp;data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051422895%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Fh2sth5yVaId8PXMdlql64sk%2Bkut4dKqQ7MSuyu3NnY%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="2">www.msgentertainment.com</a>.</span></p></div><p><span style="font-size: 14pt;"><strong>Who are we hiring?</strong></span></p> <p><span style="font-size: 14pt;">The Guest Experience Representative (GER) provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.</span></p> <p><span style="font-size: 14pt;"><strong>What will you do?</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Greets and welcomes guests to the venue, scans tickets and assists guests with navigating the venue efficiently and professionally.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Greets and validates guest entry into premium areas and works closely with VIP Services</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Aids guests with disabilities by providing wheelchair escorts and partnering with the Accessibility Services group as necessary.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Informatively answers guest questions about event details and venue amenities.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Communicates and escalates all guest issues to the supervisor. Communicates any Lost and Found items, security concerns, or safety issues to a supervisor.  </span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Assists internal departments with any necessary event set-up and processes.  </span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Performs other duties as assigned.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.</span></li> </ul> <p><span style="font-size: 14pt;"><strong>What do you need to succeed?</strong></span></p> <ul> <li style="font-size: 14pt;"> <p>Excellent hospitality, interpersonal and communication skills.  </p> <p>· Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.</p> <p>· Maintains a professional manner, presence, and appearance always while on premises/duty.    </p> <p>· Customer Service or Hospitality experience required (or strongly preferred)</p> <p>· Must be able to pass and maintain certification in T.E.A.M alcohol management. </p> <p>· This position is part time and is scheduled based on events</p> </li> </ul> <p><span style="font-size: 14pt;"><strong>SPECIAL REQUIREMENTS OF THE JOB:</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be comfortable operating a limited mobility lift.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be willing to rotate to various positions within a shift.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be comfortable with heights.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Must be receptive to working outside in inclement weather and extreme temperatures.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Ability to lift up to 50 pounds.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Ability to stand for long periods of time and move about the venue throughout the duration of the shift.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.</span></li> </ul> <p><span style="font-size: 14pt;">#LI-Onsite</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Hourly Pay Range</div><div class="pay-range"><span>$19.68</span><span class="divider">&mdash;</span><span>$19.68 USD</span></div></div></div><div class="content-conclusion"><p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 14pt;">We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. <span data-teams="true">MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering&nbsp;requests for reasonable accommodations as required.</span></span></p></div>