Guest Realtions Agent

SWOT Hospitality is excited to announce an opening for a

Guest Relations Agent

to join our dynamic team.

About the role:

• As a Guest Relations Agent, you will serve as the vital link between the guests and the hotel, ensuring every guest feels welcomed and valued throughout their stay.
• Handle guest inquiries, resolve complaints, and provide information about hotel services and local attractions while maintaining a positive demeanor.
• Collaborate with various departments to facilitate seamless service delivery and improve guest satisfaction.
• Proactively connect with guests to anticipate their needs and offer personalized recommendations and solutions.
• Monitor guest feedback and satisfaction levels, working to address any issues that arise promptly and effectively.
• Assist in the check-in and check-out processes, ensuring a smooth arrival and departure experience for guests.
• Participate in team meetings and training sessions to enhance knowledge and service techniques.

Requirements

• Previous experience in guest relations, front desk, or hospitality roles is preferred.
• Outstanding communication skills in English; additional language proficiency is a plus.
• Strong customer service orientation with a proactive, problem-solving attitude.
• Ability to work in a fast-paced environment while remaining calm and professional.
• A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
• Ability to work collaboratively with team members and adapt to varying guest needs.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Continuous training and development
• Work with the best professionals in tourism industry

why SWOT…

• We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.