Guest Relations Officer (Russian Speaker) at The Apurva Kempinski Bali

Key Responsibilities

•  LQA (Leading Quality Assurance) audit results are 85% and above.
•  CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
•  Hotel and Outlets are promoted.
•  Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
•  In case of immediate need, the Lady in Red helps with reception duties. 

Skills, Knowledge and Expertise

• Indonesia citizen, fluent in Russian Language (spoken & written)
• Proficient in English; additional language is a plus
• Has minimum 2 years experience in hospitality, customer service, or a similar role
• Excellent communication and interpersonal skills
• Problem-solving and multitasking ability
• High level of professionalism and customer service orientation