Guest Relations Team Member

<div class="content-intro"><p>The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.</p></div><p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>INTRO:</strong> The Denver Broncos and Stadium Management Company are hiring part-time/seasonal Guest Relations Team Members for the upcoming season at Empower Field at Mile High. Our Team Members work as: Ushers, Ticket Takers and Club/Suite Level Greeters. As a member of the Guest Relations Team, you will have the opportunity to work Denver Broncos football games, soccer matches, concerts, monster truck shows and more! We are looking for customer service-oriented individuals who enjoy working in a high-energy, fast-paced environment. Apply today and help make our team “A MILE ABOVE THE REST!”</span></p> <p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>JOB SUMMARY:</strong> Guest Relations Team Members are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Whether scanning tickets, providing information, or monitoring fan behavior, our Team Members play a vital role in creating a safe, clean, and enjoyable experience for everyone in attendance.<strong> &nbsp;&nbsp;</strong></span></p> <p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>DUTIES AND RESPONSIBILITIES</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Customer Service</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide world-class service to all guests of Empower Field at Mile High to ensure their expectations are exceeded or met and their overall experience is positive and memorable</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain thorough knowledge of the venue policies, fan code of conduct and event information, and enforce the policies to ensure the safety, security, and enjoyment of all guests</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work closely with the Supervisor, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Complete all necessary incident reports</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Interact with all guests in a professional and respectful manner</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be flexible and ready to work any other duties as assigned</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ticket Taking</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Greet guests as they enter the building and provide directions and information as needed</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Scan guests’ tickets with a smile and friendly greeting</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist guests with ticket issues, resolve when possible, and escalate to a Supervisor as needed</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ushering</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Greet guests and check their ticket as they enter their seating section, direct them to their designated seats</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proactively monitor for, address, and report fan code of conduct issues and maintenance concerns using an electronic device</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the liaison for your assigned seating section(s)</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Greeter/Access Control</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Smile and greet guests as they approach the restricted area</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Check guests’ tickets to ensure they have access to the designated area</span></li> </ul> <p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>MINIMUM REQUIREMENTS</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent customer service and verbal communication skills.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Attention to detail; ability to work with accuracy under pressure.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to maintain a positive and respectful attitude.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to stand, sit, or walk (including stairs) for an extended period of time.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to work outdoors in various weather conditions, including extreme heat, cold, rain, snow, or wind while maintaining a high level of performance and safety.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be able to work a shift that will range from 6-9 hours.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">It is recommended that candidates live in the Denver / Metro Area. This would include Ft. Collins to Pueblo.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">All applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.</span></li> </ul> <p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>PREFERRED SKILLS AND ABILITIES</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to utilize various technologies including, but not limited to: Apple Devices, Ticket Scanners, Laptop Computers and Radios.</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="white-space: normal; text-align: justify;">In accordance with the Colorado Equal Pay for Equal Work Act, the hourly rate will be $20.50/hour.</span></span></p><div class="content-conclusion"><p>The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.</p> <p><a href="https://denverbroncos.sharepoint.com/sites/Huddle/Department%20Folders/Forms/AllItems.aspx?id=%2Fsites%2FHuddle%2FDepartment%20Folders%2FPeople%20Operations%2FJob%20Postings%2FDBT%2ESMC%20Applicant%20Privacy%20Policy%20%5B7%2E2%2E24%5D%2Epdf&amp;parent=%2Fsites%2FHuddle%2FDepartment%20Folders%2FPeople%20Operations%2FJob%20Postings" target="_blank">Please click here for our Data Privacy Policy</a></p></div>