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R
Guest Service Associate
Rf Renovo Management Company Llc
ChicagoHybrid5mo ago
- Employment
- Full-time
- Seniority
- Junior
About the role
- Customer Communication: Promptly and thoroughly respond to customer inquiries over the phone and through electronic correspondence.
- One Touch Resolution: Embrace and foster a culture of one touch resolution for all customer needs with particular attention to white glove service and an understanding of maintaining expected service levels.
- Process Improvement: Identify opportunities for process improvements and work with leaders to implement practical solutions.
- Monitor trends with the customer experience and inform management of same.
- Ad-hoc reporting, research, and projects as directed by management.
- Bachelor's degree from an accredited college or university
- At least 2 years of customer service experience
- Background in mortgage servicing or services preferred
- Exemplary written and verbal communication skills
- Ability to manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader
- Excellent organizational skills
- Proficiency with the Microsoft Office Suite with an emphasis on Outlook and Excel
- Customer-centric approach that finds solutions to our customers’ needs.
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