Guest Service Manager

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
 
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.
 
If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

BASIC FUNCTION:

In charge of Front Office Department preserving the best quality standards and good order of the House as expresses by the Management.

To handle guest request and complaints efficiently and professionally with justify service recovery.

JOB SPECIFICATION:

1. Minimum SPM Education. Preferably Degree/ Diploma/ Certificate in Hotel Management.
2. Basic Computer Knowledge
3. Preferably with two (2) years working experience as Supervisor
4. Well versed in Front Office job function
5. Able to write reports and make recommendation when required
6. Abilities to work independently
7. Good interpersonal skill
8. Good leadership
9. Interest to work with people
10. Willing to work long hour
11. Pleasant personallity

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!