Guest Services Associate and Seater for Farmstead

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">LMR is looking for a professional and enthusiastic&nbsp;Guest Services Associate to elevate our customer experience. This unique role bridges the gap between digital hospitality and face-to-face service. Reporting to the Customer Success Manager, your primary focus will be managing customer inquiries and facilitating reservations via phone and email from Saturday through Monday. Additionally, you will support our restaurant by working a couple of shifts a week as a&nbsp;Seater. If you are a natural brand ambassador who thrives on providing superior service in multiple environments, we want to hear from you.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Essential Duties and Responsibilities</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Handle all incoming inquiries and communications with guests and booking reservations, including restaurant, hospitality, and events</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to guest issues in a professional and timely manner</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide quality customer service and timely follow-up to guests on all issues and questions in phone and email</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Relay messages from guests or reservation notes to managers and staff</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support other departments with inbound inquiries in times of peak demand, including the private events department</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Contact guests to confirm reservations, collect information on dietary restrictions or special occasions and propose opportunities for other LMR experiences</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in the upload of all gift card from Toast to Commerce7&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in tracking down all receipt inquires for tasting room and restaurant</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in scheduling and managing the housing cleaning schedules for Chef’s cabin and Bunkhouse as well as any updates that need to be made</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in confirming all cabin stays and ensuring high quality of service-stay for our guests, also make sure to communicate with the guest as they will be the point of contact</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist in reaching out to all 3 star reviews that we receive via Sevenrooms only</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with any wine club projects and ensure we are providing quality service and accurate information to our club members</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perform additional duties and responsibilities as assigned</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Seasonal Duties and Responsibilities&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In addition to core Guest Services functions, this role provides seasonal, front-of-house support to Farmstead restaurant, primarily as a Seater.</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Warmly and graciously greet all guests upon arrival and departure, ensuring they feel welcomed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assess guests' needs while always maintaining a professional and courteous attitude, especially when confronted with difficult guests</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;Manage a challenging reservation book that consists of a high percentage of both reservations and walk-in traffic</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Greet guests and seat them at tables or in waiting areas, ensuring an efficient flow of seating</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide guests with menus and inform patrons of establishment specialties and features</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain communication with kitchen staff, management, and servers to ensure that dining details are handled smoothly and customers' concerns are addressed promptly</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Inspect dining and serving areas to ensure cleanliness and proper setup</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with maintaining a clean and organized front-of-house area</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Education, Experience and Required Skills</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">1+ years of hospitality industry experience, ideally including work experience in hotels, restaurants, resorts, customer service, and special events</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in a customer service call center with high volume</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with Excel and Google docs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with SevenRooms a plus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Customer service experience with a genuine desire to provide exceptional service</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must have sharp attention to detail with good oral and written communication skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Able to work in a team environment as well as operate independently</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must have a professional and pleasant phone manner at all times</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to speak on the phone for long periods of time</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to have a flexible schedule working weekends and holidays</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in direct-to-consumer sales a plus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Passion for wine and food</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A pre-employment background check is required</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Physical Demands and Work Environment</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to lift 40+ pounds</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to sit and work at a computer for long periods of time</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to stand and walk for long periods of time</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to remain calm under pressure and deal with unexpected situations</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to lift, balance, and carry plates of food</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to bend or twist the body</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to occasionally stoop, kneel, crouch or crawl</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Compensation and Benefits</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a full-time, hourly position</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Company reasonably expects to pay in the range of $23 to $25 an hour for this position. The Seater position will pay $16.90 plus tips. Of course, this is depending on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, and business or organizational needs. This wage range may be modified in the future.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Benefits including medical/dental insurance, paid vacation and 401(k)</span></li> </ul> <p><strong>Apply online:</strong></p> <p><span style="font-weight: 400;"><a href="http://www.longmeadowranch.com/careers" target="_blank">http://www.longmeadowranch.com/careers</a></span></p> <p>We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.</p> <p><span style="font-weight: 400;">If you need another method to apply please call 707-965-4508</span></p> <p>&nbsp;</p> <p>&nbsp;</p>