Guest Services Specialist

Love the snow, working with people, and fast-paced environments? Join the Central Snowsports team this winter in Hakuba!

As part of our Guest Services team, you’ll be one of the first friendly faces our guests meet in-store. You’ll help create an awesome experience for visitors from all over the world while working in one of Japan’s best snow destinations.

Location: Hakuba, Japan
Contract Term: 1st December 2026 - mid/late March 2027. Dates TBC.
Remuneration: ¥1700 per hour.
Role type: casual, up to 36 hours per week in peak season.

What You'll Be Doing:

• Welcoming and checking in guests.
• Answering customer phone and reservation enquiries.
• Coordinating Guest Shuttle pick-ups and drivers.
• Processing rental and retail transactions.
• Liaising with the reservations team to assist guests in-store.
• Assisting with day-to-day front desk operations.
  

Who We're Looking For:

• Friendly, positive, and confident communicators.
• Highly organised and able to multitask under pressure.
• Customer service or hospitality experience preferred.
• Comfortable using POS systems and basic computer programs.

Requirements:

• Valid work rights for Japan.
• Japanese Drivers Licence or International Drivers Permit.
• Strong English communication skills.
• Japanese language skills are an advantage but not necessary.

What You'll Get:

• Fortnightly pay and rosters.
• Shifts designed around enjoying the mountains.
• Subsidized staff accommodation.
• Access to staff fleet of demo skis and snowboards.
• Access to touring equipment.
• Friends & family rental discounts.
• Discounts on retail.
• Training and development opportunities.
• Support with town registration.

Spend your winter riding powder, meeting amazing people, and being part of a fun, hardworking team in Hakuba.