Guest Services Supervisor (Latin America)

<p><strong>What This Role Is About:</strong></p> <p>As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction.</p> <p><strong>Your Main Responsibilities:</strong></p> <p><strong>Key Responsibilities:</strong></p> <p>● Team Leadership: Supervise and mentor guest services team members, setting clear&nbsp;expectations and holding them accountable for performance and responsiveness.<br>● Inquiry Management: Oversee the sorting and prioritization of guest and owner&nbsp;communications, ensuring prompt escalation of emergency issues and efficient&nbsp;resolution of routine matters.<br>● Operational Oversight: Record and communicate shift activities in detail to ensure&nbsp;seamless transitions between team members. Analyze operational data to identify&nbsp;trends, gaps, and opportunities.<br>● Guest Engagement: Provide expert assistance across multiple channels (phone, email,&nbsp;chat), ensuring guests’ needs are met enthusiastically and efficiently.<br>● OTA Management: Collaborate with the team to maintain and respond to inquiries from&nbsp;all Online Travel Agencies (OTAs) such as Airbnb, Vrbo, Booking.com, and others,&nbsp;ensuring consistency and accuracy across platforms.<br>● Cross-Department Collaboration: Communicate with housekeeping, maintenance, and front-line teams to ensure seamless handoffs. Coordinate with leadership on&nbsp;process improvements and operational priorities.<br>● Bilingual English and Spanish</p> <p><br><strong>Ideal Candidate:&nbsp;</strong><br>The ideal candidate will possess strong leadership and communication skills, a commitment to&nbsp;excellence in guest service, and the ability to manage and motivate a diverse team effectively.</p> <p>&nbsp;</p>