HairLab- Salon Manager

Responsibilities

• Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products. 
• Oversee the daily operations of the salon, ensuring smooth and efficient workflow.
• Lead, manage, and inspire a team of stylists and other salon staff.
• Provide ongoing training and development opportunities for the team.
• Manage client appointments and bookings.
• Handle client enquiries and complaints in a professional and timely manner.
• Maintain the salon's high standards of cleanliness and hygiene.
• Manage inventory and stock levels of hair care products.
• Implement marketing and promotional strategies to attract and retain clients.
• Ensure compliance with all health and safety regulations.
• Monitor and analyse salon performance, including sales and customer satisfaction.

Skills, Knowledge and Expertise

• Proven leadership and management skills with the ability to inspire and motivate a team.
• Strong business acumen with experience in financial management, including budgeting and forecasting.
• Excellent communication and interpersonal skills to build strong relationships with clients and team members.
• A passion for providing exceptional customer service and creating a welcoming salon environment.
• In-depth knowledge of hair care products.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets 
• Employee assistance programme
• *6 months’ full pay for parental leave (primary caregiver)
• *Financial childcare support on return to work
• Flexible working
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

• How your passion for hair makes you the ideal candidate for this role
• Any experiences (if any) you have had in the hair industry e.g. shows, shoots and events
• Anything else you feel would add value to your application.
• We'd also love to hear all about your hidden talents no matter how big or small!