HAL - Beverage Server - CTI

Responsibilities

• Reports to assigned workstation assignments on time, properly groomed and dressed according to HAL Standards. This includes a clean uniform, nametag and any other uniform related item.
• Confirms venue ambiance (lighting, temperature, music) according to standards and time of the day.
• Greets and engage with guests to answer questions and provide operational information.
• Acts with integrity, honesty and ethics that promote the culture, values and mission of Holland America Line.
• Responsible to meet or exceed the assigned individual beverage revenue target.
• Respond to changes in the Food & Beverage Department as dictated by the vessel and the Company
• Provide beverage service to package guests according to company standards.
• Promote and up-sell premium brands beverages.
• Execute other beverage promotions according to execution guide instructions
• Suggests alternative drinks if drink request is not available in current inventory.
• Is aware of food allergies and is able to recommend alternatives when needed.
• Takes all beverage orders and relays it to Bartender.
• Asks for appropriate identification to determine minimum drinking age.
• Actively follows responsible service of alcoholic beverages.
• Collects order from Bartender and reviews to ensure drink order is correct and is served in appropriate glass and including proper garnishes.
• Discuss discrepancies with Bartender to complete the order. Place glasses on tray, and serves to guests with cocktail napkins, as per standards.
• Accurately computes check and presents for payment in the presenter as per standard, report all voids or incorrect charges to the supervisors immediately.
• Serves bar snacks and hors d'oeuvres according to venue requirements.
• Ensures stations and/or tables are clean, orderly and properly with clean beverage menus, clean ashtrays etc. Removes empty or dirty glasses and bottles and returns them to the bar or galley.
• Works independently and without immediate supervision. Promotes teamwork and provides on-the-job training to subordinates to strengthen their current performance.
• Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Assist Beverage runner on deck duties, providing towels and help with requisitioning if required o Maintains a calm demeanor during periods of high volume or unusual events to keep operating area to Holland America Line’s standard.
• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Communicates information to Beverage Manager so that the team can respond as necessary to create the most efficient service possible.
• Perform Bar related duties during special events and parties not located in the bars or lounges. o May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions.
• Provides assistance for the set-up, service and break down for private functions and weddings. o At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.
• Respond to changes in the Food & Beverage Department as dictated by the vessel and the Company
• Carry out any reasonable assignment as may be assigned by the Bartender and BeverageManagement
• Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office
• Employee must occasionally perform other hotel related duties and support duties & other assigned non- revenue related tasks.
• Assists in the restocking of the bar locations and provision areas
• Attends meetings, training activities, courses and all other work-related activities as required.
• Successfully passes responsible service of alcohol training within first 7 days Maintains safe and healthy work environment by following organization standards and sanitation regulations. 
• Perform other job related functions as assigned.

Hiring Criteria

• Excellent command over English Language
• Extensive knowledge of mixology and knowledge of international cocktail recipes
• Basic knowledge of varying brands and quality of liquors.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Handle multiple tasks at one time.
• Ability to read, interpret and demonstrate the preparation of recipes.
• Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations.
• Basic knowledge of beverage handling procedures with regard to public health standards. 
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation.
• Ability to train and guide assigned waiting staff.
• Work successfully as part of the team, while under pressure.
• Excellent appearance, self-starter.
• Maintain a positive morale and professional attitude.
• Revenue and guest satisfaction focused.
• Ability to handle food and hot beverages.
• Excellent open communication style with all levels of employees.
• Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions.
• Process information/ merchandise through POS register system.

• Must have completed at least one contract in customer facing, revenue areas.
• Must have a passion for beverages and past experience in food and beverage service is preferred. o Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. o Must have received overall exceed expectation more than twice in one contract. o Should not have any active warning or disciplinary actions.
• Ability to speak additional languages preferred.

Physical Requirements

• All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat.
• The employee must occasionally lift and/or move up to 20 kgs.
• The employee must occasionally work in an environment where guests are permitted to smoke cigarettes and cigars.
• The employee must occasionally perform support duties & other assigned non- revenue related tasks.
• The employee must be able to perform regular shifts in outdoor environments such as ship open deck areas and private island destinations.