Hardware Launch & Operations Lead

What you'll accomplish:

• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track  
• Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch  
• Identify risks before they become issues and proactively drive resolution  
• Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward  
• Provide leadership with clear visibility into launch readiness and operational performance  

• Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable  
• Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support  
• Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors  
• Coordinate launch support readiness, customer communications, and escalation processes  
• Support the foundation for future international fulfillment and expansion  

• Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions  
• Help balance customer demand, operational readiness, and business objectives as launch approaches  
• Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making  
• Support launch-related commercial decisions that impact customer experience and business performance  

• Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations  
• Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction  
• Create transparency around operational performance and areas requiring attention 
• Lead post-launch reviews and identify opportunities for continuous improvement 

Who you are:

• You are a builder who turns ambiguity into clear plans, processes, and outcomes.  
• You take ownership and proactively solve problems before they become launch-day issues.  
• You thrive in cross-functional environments and can align teams with competing priorities to drive execution.  
• You are comfortable moving between strategy and execution, whether leading a decision-making discussion or digging into operational details.  
• You communicate clearly and confidently with stakeholders ranging from external partners to company leadership.  
• You are resourceful, adaptable, and energized by solving complex operational challenges in fast-moving environments.  
• You have a customer-first mindset and understand how operational decisions impact the overall customer experience. 

What you bring:

• 5+ years of experience launching, scaling, or operating consumer hardware products.  
• Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners.  
• Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers.  
• Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences.  
• Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences.  
• Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities.  
• Experience identifying operational risks and driving issues to resolution in high-growth environments.  
• Strong analytical and problem-solving skills with the ability to use data to inform decisions.  
• Excellent written and verbal communication skills. 

• Experience with connected devices, smart home products, tablets, displays, or consumer electronics.  
• Experience supporting direct-to-consumer (DTC) hardware businesses.  
• Experience managing international fulfillment, logistics, or launch operations.  
• Experience launching products with preorder programs.  
• Startup or growth-stage company experience.  
• Experience working as a consultant, operator, or fractional leader supporting hardware businesses.