Head Host

About the role

Skills, Knowledge & Expertise

• Experience in a senior host, maître d’, or guest experience leadership role within premium or lifestyle hospitality environments 
• Strong understanding of front-of-house operations and guest journey management 
• Exceptional interpersonal skills, with a natural presence and ability to engage a diverse guest profile 
• Highly organised, with the ability to manage reservations, flow, and pressure in fast-paced environments 
• Proven experience leading and developing teams 
• Calm, composed, and solutions-focused, particularly in high-pressure service moments 

• Experience within luxury, lifestyle, or members’ club environments (e.g. Soho House-style service) 
• Experience in high-volume, event-led or stadium hospitality environments 
• Familiarity with reservations platforms (e.g. OpenTable, SevenRooms or similar) 
• Experience managing VIP guests and premium service environments 

Why Join Us?

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards 
• Group Life Assurance – 4x salary paid to your nominated beneficiary 
• Birthday Day Off – an extra day to celebrate 
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks 
• Employee Assistance Programme & Wellbeing Platform – including counselling support 
• Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers 
• Company Pension Scheme 
• Generous Holiday Allowance – plus bank holidays 
• Career Development Opportunities – with progression across the campus