Head of Account Management

<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p> <p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p> <p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p> <p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p> <p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><h2><strong>Why this role exists:</strong></h2> <p>This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey.</p> <h2><strong>What you’ll work on:</strong></h2> <p>You’ll lead the Account Management function and build a consistent customer lifecycle engine: <strong>onboarding → adoption → success tracking → expansion → retention → win-back</strong>. Your focus: structure + execution + client trust.</p> <h2><strong>What you’ll drive:</strong></h2> <p><strong>Customer lifecycle system</strong></p> <ul> <li>Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.</li> <li>Document and continuously improve customer journeys, key touchpoints, and success moments.</li> <li>Introduce account segmentation and resource allocation logic (where we invest time and why).</li> </ul> <p><strong>Programs, policies, and performance</strong></p> <ul> <li>Build onboarding and account development programs that scale across geos and brands.</li> <li>Define Customer Success/Account Management policies, playbooks, and operating cadence.</li> <li>Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).</li> </ul> <p><strong>Governance &amp; escalation</strong></p> <ul> <li>Run business reviews and enforce internal SLAs with clear escalation mechanisms.</li> <li>Be the internal “Voice of Customer” — and translate client reality into product/process priorities.</li> </ul> <p><strong>Revenue &amp; leadership</strong></p> <ul> <li>Define sales targets with leadership; contribute to revenue planning and forecasting.</li> <li>Drive training, internal collaboration, and executive engagement on key accounts.</li> <li>Contribute to cross-functional initiatives as part of the broader leadership team.</li> </ul> <h2><strong>What makes you a GR8 fit:</strong></h2> <p><strong>Must-have</strong></p> <ul> <li>3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.</li> <li>Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).</li> <li>Proven ability to build lifecycle frameworks and processes — and make teams follow them.</li> <li>Excellent communication + high EQ: you can handle exec rooms and messy escalations.</li> <li>Advanced English + Russian.</li> <li>Calm under pressure, strong execution, and serious attention to detail.</li> </ul><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here:&nbsp;</strong></h2> <p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p> <p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p> <p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life &amp; support</strong></p> <ul> <li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li> <li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li> <li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li> <li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li> <li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li> </ul> <h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture &amp; core values:</strong></h2> <p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p> <p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p> <p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p> <p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p> <p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p> <p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>