Head of Advisory

<h2><strong>Head of Advisory (Director–VP)</strong></h2> <p><strong>Los Angeles (Hybrid)</strong></p> <h3><strong>About the Role</strong></h3> <p>We’re looking for a <strong>Head of Advisory</strong> to own and scale Realm’s customer-facing advisory function at the intersection of AI, operations, and the physical world of home renovation.</p> <p>This role is for a <strong>full-stack go-to-market operator</strong> — equally strong in customer psychology, systems design, data, and product feedback loops, with a bias toward hands-on execution. You will lead Realm’s front-line revenue team, owning how homeowners move from first conversation to confident commitment, while leveraging AI to scale judgment, consistency, and throughput across the funnel.</p> <p>You are not just managing a team. You are <strong>building the operating system</strong> for how humans and AI work together to deliver trust, clarity, and conversion in a messy, real-world category.</p> <p>This role <strong>reports directly to the CEO</strong>, is a <strong>core member of Realm’s leadership team</strong>, and carries real ownership over a <strong>profitable, growing business</strong> with clear line of sight to significant scale.</p> <p>This is a full-time, Los Angeles-based hybrid role (3–4 days in office depending on location).</p> <h3><strong>The Job to Be Done</strong></h3> <p>Your core mandate is to <strong>scale the current ~8-person advisory team and ~$10M/year revenue business into a $30M+ annual engine within 2 years</strong>, while improving quality, efficiency, and margin along the way.</p> <p>This requires:</p> <ul> <li>Increasing output without linear headcount growth<br><br></li> <li>Systematizing judgment and decision-making through AI and tooling<br><br></li> <li>Turning today’s best practices into repeatable, scalable systems<br><br></li> <li>Preserving (and strengthening) customer trust as volume increases<br><br></li> </ul> <h3><strong>About Realm</strong></h3> <p>Realm is on a mission to help homeowners complete renovations and new builds with confidence, ease, and financial clarity. We guide homeowners through the most complex parts of pre-construction — scope, pricing, timelines, permitting, and financing — then match them with high-quality contractors and support them through execution.</p> <p>Founded in 2019, Realm is building a category-defining platform that blends real-world expertise with AI-powered tooling to transform a historically opaque and fragmented industry. Our small but mighty team is based primarily in Los Angeles (Marina del Rey).</p> <h3><strong>What You’ll Do</strong></h3> <p><strong>Own and Scale the Advisory Business</strong></p> <ul> <li>Own P&amp;L-level outcomes for the advisory function, including conversion, revenue, efficiency, and customer experience.<br><br></li> <li>Scale the advisory organization from ~8 advisors and ~$10M in annual revenue to $30M+ without sacrificing trust or quality.<br><br></li> <li>Design org structure, capacity models, and performance systems that support durable, non-linear growth.<br><br></li> </ul> <p><strong>Operate at the Intersection of Humans + AI</strong></p> <ul> <li>Redesign workflows so AI handles repeatable, judgment-heavy work — freeing advisors to focus on orchestration, empathy, and edge cases.<br><br></li> <li>Partner closely with Product, Data, and Engineering to shape AI tools using real customer and advisor feedback.<br><br></li> <li>Continuously evaluate what should be automated, augmented, or eliminated.<br><br></li> </ul> <p><strong>Be a Swiss Army Knife Operator</strong></p> <ul> <li>Move fluidly between strategy, systems design, execution, and frontline problem-solving.<br><br></li> <li>Diagnose breakdowns across people, process, tooling, and incentives — and fix them fast.<br><br></li> <li>Build scalable systems while remaining willing to dive in personally when reality demands it.<br><br></li> </ul> <p><strong>Build, Coach, and Raise the Bar</strong></p> <ul> <li>Hire, develop, and retain elite advisory talent.<br><br></li> <li>Set clear goals, metrics, and accountability tied directly to business outcomes.<br><br></li> <li>Create a high-performance culture grounded in ownership, clarity, and customer obsession.<br><br></li> </ul> <p><strong>Be the Voice of the Customer</strong></p> <ul> <li>Translate frontline insights into product, pricing, and policy improvements.<br><br></li> <li>Identify recurring friction points and turn them into durable competitive advantages.<br><br></li> <li>Help Realm earn trust at scale in one of the most emotionally and financially complex consumer categories.<br><br></li> </ul> <h3><strong>What You’ll Need</strong></h3> <ul> <li>6-10+ years of experience in operations, consulting, marketplaces, fintech, proptech, or other complex customer-facing businesses.<br><br></li> <li>Proven experience owning and scaling a <strong>revenue-generating, customer-facing team</strong>.<br><br></li> <li>Comfort owning ambiguous, multi-variable problems with real financial consequences.<br><br></li> <li><strong>Strong systems thinker</strong> who naturally connects people, process, data, and product.<br><br></li> <li>Deep obsession with funnels, throughput, and unit economics.</li> <li>High fluency with AI tools and excitement about redesigning work around them.<br><br></li> <li>Exceptional communication, judgment, and prioritization skills.<br><br></li> <li>Bias toward action, ownership, and measurable outcomes.<br><br></li> <li>Based in or willing to relocate to Los Angeles, CA.<br><br></li> </ul> <h3><strong>Nice to Have&nbsp;</strong></h3> <ul> <li>Experience scaling a services-led business toward automation or platformization.<br><br></li> <li>Background in marketplaces, real estate, construction, fintech, or ops-heavy startups.<br><br></li> </ul> <h3><strong>Why Join Us?</strong></h3> <ul> <li>Step into a profitable, growing business in a true whitespace category with no direct incumbent and no comparable end-to-end competitor.</li> <li>Own and scale a core revenue engine from $10M → $30M+.<br><br></li> <li>Define how AI and humans collaborate in the physical world — not just software.<strong><br><br></strong></li> <li>Massive autonomy and real leverage over company trajectory.<br><br></li> <li>Competitive compensation and meaningful equity.<br><br></li> <li>A high-bar, high-trust team building something genuinely new.<br><br></li> </ul>