Head of Ambassador Operations

<p><strong>Ambassadors Team:</strong></p> <p>We’re&nbsp;looking&nbsp;for&nbsp;a&nbsp;<strong>hands-on&nbsp;operations&nbsp;leader</strong>&nbsp;to&nbsp;own&nbsp;and&nbsp;run&nbsp;our&nbsp;<strong>national&nbsp;on-field&nbsp;Ambassador&nbsp;operation</strong>.</p> <p>This is about <strong>execution,&nbsp;discipline,&nbsp;and&nbsp;performance&nbsp;at&nbsp;scale</strong>.</p> <p>&nbsp;</p> <p><strong>Challenges that await you:</strong></p> <ul> <li>Own&nbsp;the&nbsp;end-to-end&nbsp;execution&nbsp;of&nbsp;the&nbsp;Ambassador&nbsp;operation&nbsp;nationwide</li> <li>Ensure&nbsp;compliance&nbsp;with&nbsp;KPIs:&nbsp;deliveries,&nbsp;punctuality,&nbsp;cancellations,&nbsp;field&nbsp;quality,&nbsp;and&nbsp;operational&nbsp;pilots</li> <li>Ensure&nbsp;high-quality,&nbsp;compliant&nbsp;execution&nbsp;in&nbsp;the&nbsp;field,&nbsp;as&nbsp;Ambassadors&nbsp;are&nbsp;the&nbsp;face&nbsp;of&nbsp;the&nbsp;company</li> <li>Lead&nbsp;Regional&nbsp;Heads&nbsp;and&nbsp;drive&nbsp;strong&nbsp;execution&nbsp;discipline&nbsp;across&nbsp;all&nbsp;regions</li> <li>Execute&nbsp;new&nbsp;operational&nbsp;models&nbsp;defined&nbsp;by&nbsp;Product&nbsp;(e.g.&nbsp;new&nbsp;flows,&nbsp;KYC&nbsp;steps,&nbsp;cross-sell&nbsp;initiatives)&nbsp;and&nbsp;ensure&nbsp;real&nbsp;adoption&nbsp;in&nbsp;the&nbsp;field</li> <li>Detect&nbsp;and&nbsp;act&nbsp;on&nbsp;bad&nbsp;practices,&nbsp;fraud&nbsp;risks,&nbsp;and&nbsp;operational&nbsp;deviations,&nbsp;with&nbsp;full&nbsp;ownership&nbsp;of&nbsp;prevention&nbsp;and&nbsp;resolution</li> <li>Identify&nbsp;performance&nbsp;gaps&nbsp;by&nbsp;city,&nbsp;region,&nbsp;or&nbsp;team&nbsp;and&nbsp;implement&nbsp;immediate&nbsp;corrective&nbsp;actions</li> <li>Ensure&nbsp;consistency&nbsp;in&nbsp;execution,&nbsp;regardless&nbsp;of&nbsp;geography&nbsp;or&nbsp;scale</li> <li>Build&nbsp;and&nbsp;reinforce&nbsp;clear&nbsp;operational&nbsp;standards,&nbsp;communications,&nbsp;and&nbsp;accountability&nbsp;mechanisms</li> <li>Work&nbsp;closely&nbsp;with&nbsp;Product&nbsp;and&nbsp;Analytics&nbsp;to&nbsp;close&nbsp;the&nbsp;gap&nbsp;between&nbsp;design&nbsp;and&nbsp;real-world&nbsp;execution</li> <li>Scale&nbsp;the&nbsp;operation&nbsp;while&nbsp;maintaining&nbsp;control,&nbsp;quality,&nbsp;and&nbsp;performance</li> </ul> <p><strong>What makes you a great fit:</strong></p> <ul> <li>3+&nbsp;years&nbsp;leading&nbsp;<strong>field&nbsp;operations&nbsp;or&nbsp;distributed&nbsp;workforce&nbsp;models</strong></li> <li>You&nbsp;have&nbsp;led&nbsp;<strong>field&nbsp;operations&nbsp;at&nbsp;scale</strong>&nbsp;(not&nbsp;just&nbsp;logistics&nbsp;or&nbsp;support&nbsp;teams)</li> <li>You&nbsp;are&nbsp;<strong>execution-driven</strong>&nbsp;and&nbsp;comfortable&nbsp;being&nbsp;close&nbsp;to&nbsp;the&nbsp;day-to-day&nbsp;operation</li> <li>You&nbsp;are&nbsp;<strong>metrics-driven</strong>&nbsp;and&nbsp;know&nbsp;how&nbsp;to&nbsp;translate&nbsp;numbers&nbsp;into&nbsp;action</li> <li>You&nbsp;have&nbsp;experience&nbsp;leading&nbsp;<strong>leaders&nbsp;(Regional&nbsp;Heads,&nbsp;Supervisors)</strong>&nbsp;and&nbsp;holding&nbsp;them&nbsp;accountable</li> <li>You&nbsp;can&nbsp;operate&nbsp;in&nbsp;a&nbsp;<strong>fast-changing&nbsp;environment</strong>&nbsp;where&nbsp;processes&nbsp;evolve&nbsp;constantly</li> <li>You&nbsp;lead&nbsp;through&nbsp;<strong>discipline,&nbsp;ownership,&nbsp;and&nbsp;follow-through</strong></li> <li>Experience&nbsp;managing&nbsp;<strong>large&nbsp;frontline&nbsp;teams&nbsp;across&nbsp;multiple&nbsp;cities&nbsp;or&nbsp;regions</strong></li> <li>Proven&nbsp;track&nbsp;record&nbsp;of&nbsp;owning&nbsp;and&nbsp;improving&nbsp;<strong>operational&nbsp;KPIs</strong>&nbsp;(e.g.&nbsp;completion,&nbsp;productivity,&nbsp;quality,&nbsp;adherence)</li> <li>Experience&nbsp;scaling&nbsp;operations&nbsp;from&nbsp;early-stage&nbsp;to&nbsp;structured&nbsp;environments</li> <li>Experience&nbsp;managing&nbsp;<strong>customer-facing&nbsp;teams&nbsp;in&nbsp;the&nbsp;field</strong></li> <li>Experience&nbsp;identifying&nbsp;and&nbsp;controlling&nbsp;<strong>bad&nbsp;practices,&nbsp;fraud,&nbsp;or&nbsp;process&nbsp;deviations</strong></li> <li>Experience&nbsp;executing&nbsp;<strong>product-driven&nbsp;operational&nbsp;changes</strong></li> </ul> <p><strong>Our ways of working:</strong></p> <ul> <li><strong>Innovative&nbsp;Spirit</strong>:&nbsp;A&nbsp;commitment&nbsp;to&nbsp;creativity&nbsp;and&nbsp;groundbreaking&nbsp;solutions.</li> <li><strong>Honest&nbsp;Feedback</strong>:&nbsp;valuing&nbsp;open,&nbsp;transparent&nbsp;communication.</li> <li><strong>Supportive&nbsp;Team</strong>:&nbsp;a&nbsp;strong,&nbsp;collaborative&nbsp;community.</li> <li><strong>Celebrating&nbsp;Achievements</strong>:&nbsp;recognizing&nbsp;our&nbsp;wins&nbsp;together.</li> <li><strong>High-Tech&nbsp;Environment:</strong>&nbsp;a&nbsp;team&nbsp;full&nbsp;of&nbsp;smart&nbsp;and&nbsp;revolutionary&nbsp;people&nbsp;who&nbsp;date&nbsp;to&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo&nbsp;of&nbsp;incumbent&nbsp;finances.</li> </ul>