Head of Cabin Services

What's in it for you

• Operational Leadership: Lead Cabin Services across the operation and shape how onboard service and safety standards are delivered
• Strategic Impact: Influence Cabin Services strategy and align service delivery with wider business goals
•  Change Leadership: Lead initiatives that improve service delivery, crew engagement, and operational performance
• Regulatory Leadership: Ensure full compliance with aviation safety and regulatory requirements
• Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
• Adventure & Belonging: Battlefield tours, adventure training, and family fun days.
• AirTanker supports flexible working to help employees achieve a healthy work-life balance. We recognise the importance of balancing work with personal commitments, and are committed to agreeing arrangements that meet both individual and business needs.

What you'll be doing

• Lead day-to-day Cabin Services operations across the network including delivery of our leasing activities
• Set and maintain service, safety, and compliance standards
• Manage civilian cabin crew performance, engagement, and development
• Manage the relationship and conduct negotiations with the Cabin Crew Union.
• In co-ordination with the Head of Training and relevant managers, be responsible for the development and compliance of cabin crew training programmes 
• Responsible for development and compliance of both core and non core training programmes
• Ensuring an effective and efficient compliance monitoring system is in place within Cabin Services which includes an oversight and audit schedule
• Ensuring planned compliance activities are completed, observations recorded and acted upon in accordance with regulatory requirements and company SMS
• Own Cabin Services policies, manuals, and procedures
• Conduct audits, compliance checks, and risk assessments
• Analyse performance data and address trends or gaps
• Build relationships with clients, suppliers, and partners
• Manage, lead, empower and develop Cabin Crew Management team in their roles ensuring consistent delivery of all safety procedures, operational performance and personal responsibilities
• Responsible for the calculation, submission and control of departmental budget, ensuring costs within the department are controlled whilst optimising resource allocation
• Establish and maintain relationships with relevant personnel from our military colleagues ensuring a positive interface
• Assist in the development of the AirTanker Services business strategy and relevant sections of the AirTanker business plan
• Responsible for departmental projects, whether as the stakeholder or when delegated
• In partnership with the Senior Leadership Team, ensure company strategic objectives are achieved

What you'll bring

• Previous experience and working knowledge of UK CAA regulations and other relevant regulatory bodies
• Experience in leading, managing and motivating multi-disciplinary teams, including implementation of change and performance management initiatives
• Ability to set standards and drive accountability
• A data-led approach to decision making
• A focus on customer experience and service delivery
• Demonstrable knowledge of Safety Management Systems
• Proven ability to create, manage and develop departmental processes and procedures, ensuring a culture of continuous improvement.
• Strong leadership and influencing skills, with ability to direct, develop and inspire confidence and high-performance in others; an excellent communicator with well-developed verbal, written and presentation skills