Head of Client Success (Creator Marketing)

Location: New York / Hybrid

Type: Full-time

Salary: $140,000 – $170,000 base + equity

About Passionfroot

Creator-led growth is one of the fastest-growing channels in B2B - we're building the infrastructure behind it.

Passionfroot is the leading platform where modern companies scale creator-led growth, and where top creators manage and monetize brand partnerships.

Our customers are some of the most ambitious, fastest-moving companies in the world - Replit, Figma, Framer, LumaAI, Gamma, Airtable - companies that set the standard for what modern growth looks like. We help them run high-impact creator programs across LinkedIn, YouTube, newsletters, and more.

We're growing 13x in revenue year over year, profitable, and backed by leading investors including Creandum, Supernode, and a Tier 1 US VC (soon to be announced!) and founders and operators from Cursor, Anthropic, n8n and more. We're expanding fast across New York, Europe, and Brazil - and we're just getting started.

Who we are

Passionfroot is the leading platform where modern tech brands scale creator-led growth — and where top creators manage and monetize brand partnerships.

We work with companies like Replit, Figma, and Framer (and the next wave of unicorns) to run high-impact B2B creator programs across LinkedIn, YouTube, Instagram, X, newsletters, and more.

We’re an early-stage, fast-growing startup — and this is a chance to step into a high-impact leadership role shaping how creator marketing is delivered at scale.

The Role

We’re hiring a Client Success Lead to oversee our highest-value client engagements and lead a team of Campaign Managers delivering large-scale, agency-style creator marketing programs.

You’ll own both client outcomes and team performance — acting as a senior client partner, a team leader, and a strategic operator when needed.

This is a hands-on leadership role: you’ll guide strategy and execution while stepping in directly on high-priority campaigns when needed.

What You’ll Do

Lead Client Relationships & Growth

• Act as the senior point of contact for our key accounts (interfacing with CMO, Head of Growth, Influencer Marketing Leads)

• Own client success, retention, and expansion across our managed accounts

• Lead strategic planning, campaign reviews, and performance conversations with clients, in partnership with the campaign manager

• Position Passionfroot as a long-term growth partner, not just the campaign executors

Manage & Scale the Campaign Team

• Lead, mentor, and develop a team of 5-6 Campaign Managers

• Set the standard for campaign quality, team communication, and execution

• Create systems and processes that improve the scalability of creator marketing campaigns on Passionfroot

Oversee Campaign Strategy & Execution

• Oversee end-to-end execution of high-budget creator campaigns (2M+ in ad spend per month, across 6-8 accounts)

• Guide clients on strategy: creator selection, campaign structure, and creative direction

• Ensure campaigns align with broader GTM and revenue goals

• Jump into execution when needed for priority clients or complex programs

Own Reporting & Performance

• Establish and own a weekly reporting cadence across all key accounts

• Translate campaign data into clear, executive-level insights and narratives appropriate for a CMO

• Continuously improve how we measure and communicate ROI

• Identify opportunities to optimize, upsell, and expand campaign budgets

Shape Product & GTM

• Act as a senior voice between clients and product

• Identify patterns, gaps, and opportunities to improve the platform

• Use AI to test solutions to those problems, refine those AI solutions, then provide recommendations back to product team to embed these solutions into the product.

• Contribute to how Passionfroot scales its managed services and GTM motion

Who You Are

This role is ideal if you come from:

• An agency background (Account Director, Group Account Director, Client Partner), or

• A director-level in-house role (Marketing, Growth, Influencer/Creator Marketing)

You likely:

• Have 6–10+ years of experience in marketing, client success, or agency services

• Have deep experience running or overseeing creator/influencer marketing campaigns

• Have managed large budgets and complex, multi-stakeholder campaigns

• Have experience leading and developing high-performing teams

• Are comfortable operating at both a strategic and executional level when needed

• Communicate confidently and succinctly with senior stakeholders and executives

• Are highly organized and thrive in a fast-paced, ever-changing environment

Bonus Points If

• You’ve managed 6 or 7-figure monthly campaign budgets

• You’ve worked with B2B, SaaS, or Startups

• You’ve used Passionfroot or similar creator marketing platforms

• You’re excited about building the future of creator-led GTM in B2B

What Success Looks Like

• Clients see Passionfroot as a critical growth partner

• Campaigns consistently deliver strong performance and clear ROI

• Your team is high-performing, accountable, and growing

• Reporting is sharp, insightful, and tied to business outcomes

• You unlock expansion opportunities across existing accounts

What We Offer

We’re a fast-growing startup at an inflection point — it’s an exciting time to join.

• Competitive Compensation – $140,000 – $170,000 base + equity

• Health Benefits – 100% of employee premiums covered

• Team Off-sites – Barcelona, Mallorca, South of France, Berlin

• Tools & Workspace – Latest Apple hardware

At Passionfroot, you’ll have the opportunity to build, lead, and define what great creator marketing looks like for the next generation of B2B companies.

Passionfroot is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a fair and inclusive hiring process.