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Head of Customer Solutions

DEUNA
MexicoRemote7mo ago
Seniority
Lead

About the role

  • 8+ years of experience in client-facing roles involving payment integrations, API integrations, or technical consulting, with at least 3 years in a leadership position.
  • Strong background in payment processing systems, APIs, and technical integrations in fintech or SaaS environments.
  • Proven experience leading cross-functional teams and managing complex, high-stakes integration projects.
  • Experience working directly with clients, particularly in a consultative or solution-based role, ensuring successful delivery and implementation.
  • Deep understanding of payment gateways, APIs, and integration best practices.
  • Experience with various payment methods, including credit/debit cards, ACH, mobile wallets, and international payment systems.
  • Professional fluency in both English and Spanish required.
  • Strong technical knowledge in areas such as API design, web services, and cloud technologies.
  • Ability to manage multiple integration projects simultaneously, ensuring deadlines are met and quality is maintained.
  • Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues during integration and post-launch.
  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
  • Proven leadership and team management experience, including mentoring, performance management, and developing talent.
  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field (preferred).
  • Certifications in payment systems, APIs, or relevant technologies are a plus

Perks & benefits

  • Medical Insurance
  • Paid Time Off
  • Equity Compensation

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