Head of Fulfillment

The role: Head of Fulfillment

At Bigblue, fulfillment is where our promise to brands meets their customers. As Head of Fulfillment, you will lead the strategy, execution, and continuous improvement of our European warehouse network — ensuring that we operate faster, smarter, and at the right cost.

You will own the performance of our 3PL network, drive cost optimization, and champion innovation across our warehouse operations. From ensuring SLA delivery to exploring automation and robotics, your mission is to help Bigblue scale with operational excellence — without compromise on quality or customer experience.

This is a key leadership role, reporting directly to the CEO, with strong exposure to the leadership team and customers.

What you’ll do

🚀 Lead Bigblue’s European fulfillment network: oversee the performance of our 3PL partners and warehouse operations across France, Spain, Germany and the UK.

📊 Own operational KPIs: define, track, and improve key metrics — from on-time shipping to inventory accuracy, throughput, and cost efficiency.

💸 Be obsessed with cost management: Design and implement initiatives to reduce fulfillment costs per order while maintaining or improving quality. Drive a culture of cost discipline across the fulfillment function.

🧑‍🤝‍🧑 Build and lead the fulfillment team: manage and grow a team of 20+ Warehouse Managers and Warehouse Specialists.

🤝 Be the voice of operations internally and externally: collaborate closely with Customer Success, Product, and Sales to ensure operations fuel growth. Represent Bigblue on operational topics with key merchants.

🛠️ Drive process improvement and standardization: deploy best practices across warehouses. Identify bottlenecks and lead continuous improvement initiatives to increase throughput and accuracy.

🤖 Champion innovation and automation: contribute to the development our our in-house WMS. Explore opportunities to automate or robotize key fulfillment processes. Build the roadmap for a future-ready warehouse network — in close partnership with our Product & Tech teams.

🌍 Support capacity planning and network design: anticipate growth needs, optimize warehouse footprint, and lead decisions on new sites or capacity extensions.