Head of Global and Strategic Accounts - APAC

<h2></h2> <p></p> <div data-ccp-timestamp="1766125637322"> <p><strong>Job Title: Head of Global and Strategic Accounts (SA)</strong></p> <p><strong>Location: </strong>Malaysia or Singapore<strong><br>Reports to: Chief Revenue Officer (CRO), APAC</strong></p> <p><strong>About the Role</strong></p> <p>We are seeking a highly driven and commercially astute leader to manage a team of Global &amp; Strategic Account Managers (GSAs). This role will oversee a portfolio of Anchanto’s largest and most strategic Fortune 500 clients across APAC. You will lead a team of four GSAs, ensuring strong commercial outcomes, strategic account growth, and exceptional customer experience.</p> <p>The ideal candidate brings deep experience in eCommerce, logistics, SaaS account management, and enterprise-level stakeholder engagement, along with proven success in leading high-performing account teams.</p> <p>This is a quota-carrying leadership role with annual team revenue targets and eligibility for performance-based incentives.</p> <p><strong>&nbsp;</strong></p> <p><strong>Key Responsibilities</strong></p> <ol> <li><strong> Leadership &amp; Team Management</strong></li> </ol> <ul> <li>Lead, mentor, and develop a team of four Global Strategic Account Managers, ensuring consistent performance, capability growth, and target achievement.</li> <li>Set clear goals, monitor progress, and provide regular feedback, coaching, and performance reviews.</li> <li>Drive operational discipline across the team — forecasting accuracy, CRM hygiene, quarterly account plans, and pipeline management.</li> <li>Foster a collaborative, high-ownership culture focused on accountability and results.</li> </ul> <ol> <li>Hands-on Key customer Management</li> </ol> <ul> <li>Be responsible and accountable for Anchanto Top Segment by managing the customer, relationship, commercials directly</li> <li>Lead personally and through delegation the strategic revies, account plans, commercials renewals and upsells of Anchantos top2% revenue</li> <li>Manage this along with the top 80% of revenue from our top 20% customers</li> </ul> <p>&nbsp;</p> <ol> <li><strong> Strategic Account Growth (Top 5% Global &amp; Strategic Accounts)</strong></li> </ol> <ul> <li>Oversee the commercial growth of a portfolio worth USD 10–15 million, managed collectively by your GSA team.</li> <li>Guide GSAs in building Yearly &amp; Quarterly Account Plans with defined revenue objectives, risk planning, and expansion strategies.</li> <li>Support the team in renewal negotiations, upsell/cross-sell motions (products, modules, features, services) and enterprise-grade commercial proposals.</li> <li>Ensure alignment of account strategies with the CRO, Country Head, and overall business priorities.</li> </ul> <p>&nbsp;</p> <ol> <li><strong> Executive Customer Engagement</strong></li> </ol> <ul> <li>Strengthen C-suite and Director-level relationships across strategic accounts in partnership with the GSAs.</li> <li>Participate in and/or lead high-impact Quarterly Business Reviews (QBRs) with key clients.</li> <li>Intervene in critical situations to ensure customer confidence, influence expansion opportunities, and maintain strong executive alignment.</li> <li>Act as an escalation point for complex commercial or operational issues.</li> </ul> <ol> <li><strong> Operational Excellence &amp; Delivery Oversight</strong></li> </ol> <ul> <li>Partner with Customer Support, Delivery, Product, and Operations teams to ensure seamless handovers, stable performance, and high customer satisfaction.</li> <li>Monitor account health metrics across the team — adoption, usage trends, NPS, renewals, and churn risks — ensuring proactive mitigation plans.</li> <li>Oversee revenue hygiene including invoicing, collection follow-ups, renewal timelines, and contract compliance.</li> <li>Ensure escalations are resolved with urgency, clarity, and cross-functional alignment.</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p> <ul> <li>10–15 years of total experience in enterprise account management, customer success, or B2B SaaS commercial roles, preferably within eCommerce, logistics, supply chain, or related tech domains.</li> <li>Minimum 3–5 years of experience managing an account management or customer success team.</li> <li><strong>Must have strong experience managing large enterprise accounts and global brands — including customers like L’Oréal — with proven success driving strategic growth and complex stakeholder engagement.</strong></li> <li>Proven success in handling large global accounts, influencing CxO stakeholders, and leading multi-million-dollar books of business.</li> <li>Strong commercial acumen with experience in renewals, enterprise pricing, negotiations, and strategic planning.</li> <li>Excellent leadership, communication, and stakeholder management abilities.</li> <li>Based in Malaysia or Singapore, with willingness to travel for client engagements across APAC.</li> </ul> </div> <h2></h2>