Head of Implementation & Onboarding

<p><strong><em>Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world.</em></strong></p> <p>We're looking for a Head of Implementation &amp; Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK.&nbsp;</p> <p><strong>In this role, you will…</strong></p> <ul> <li>Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine</li> <li>Lead a global team of implementation specialists across EMEA, North America, and JAPAC</li> <li>Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations</li> <li>Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization</li> <li>Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists</li> </ul> <p><strong>Your day-to-day work and responsibilities include…</strong></p> <ul> <li>Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows</li> <li>Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions</li> <li>Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment</li> <li>Enforcing new delivery standards and preventing fallback to legacy manual processes</li> <li>Establishing clear quality and validation checkpoints across all customer segments</li> <li>Working closely with AI architects and leadership to translate strategy into operational execution</li> <li>Ensuring smooth handoffs and effective customer activation in collaboration with Customer Success teams</li> </ul> <p><strong>This position is for you if you have…</strong></p> <ul> <li>Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment</li> <li>Experience leading process transformation, standardization, or automation initiatives</li> <li>Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required</li> <li>Experience working cross-functionally with Product and Customer Success teams</li> <li>Experience managing global or distributed teams</li> <li>A systems mindset, you think in scalable processes, not individual projects</li> <li>The ability to lead teams through transformation and uncertainty while staying focused on outcomes</li> </ul><div class="content-conclusion"><p>&nbsp;</p> <p><strong><span data-preserver-spaces="true">Join us on our mission to make data a marketing superpower</span></strong></p> <p>&nbsp;</p> <p>Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.&nbsp;</p> <p>&nbsp;</p> <p>We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!</p> <p>&nbsp;</p> <p>We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.</p> <p>&nbsp;</p> <p>Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.</p> <p>&nbsp;</p> <p>We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.</p> <p>&nbsp;</p> <p>Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.</p> <p>&nbsp;</p> <p>It all started with a Google t-shirt... Read the rest of our growth story at <a href="https://supermetrics.com/about" target="_blank">supermetrics.com/about</a>.</p> <p>&nbsp;</p> <p><strong>Our commitment to transparent hiring:</strong> At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.</p></div>