Head of Inflight Operations – Catering

Norse Atlantic Airways is an airline committed to offering affordable fares on direct, long-haul flights to popular destinations, along with specialized charter and ACMI services for tailored travel needs and extensive cargo operations. Norse Atlantic operates a modern fleet of 12 fuel-efficient Boeing 787 Dreamliners, serving a network of destinations across North America, Europe, Africa and Asia.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

Your Responsibilities Will Include:

• Owning inflight product management and development - working with suppliers and stakeholders on menu changes, product mix, packaging design, and crew training on inflight products, sales, and service delivery;

• Managing supplier relationships end-to-end, including contract management, KPI monitoring, formal business reviews, performance management, and day-to-day coordination;

• Owning the Catering and Retail budgets - cost control, invoicing approvals, ordering, and reporting;

• Managing catering and service equipment, including stock control and maintenance management;

• Driving product performance and identifying new opportunities to maximise revenue streams;

• Ensuring regulatory compliance through station audits and operational oversight checks;

• Collaborating with Inflight and crew management to develop sales training and product awareness for crew upskilling;

• Supporting the Commercial Department in implementing strategic objectives.

What We're Looking For:

• 5+ years track record as a manager in airline catering, preferably with experience on both the airline and catering supplier side;

• Significant experience in vendor relationship management;

• Relevant experience in airline catering, product development, or airline customer proposition;

• Excellent time management, planning, and organization skills - a self-starter who sees things through to completion;

• Energy and drive to deliver beyond expectations, balance priorities effectively, and continuously look for ways to improve our service and operations;

• Passion for delivering high levels of safety and service standards;

• Advanced Microsoft Office skills (Excel, Word);

• Ability to travel at short notice;

• Fluency in English, both written and spoken.

We Offer:

• The sky is the limit growth opportunity in dynamic aviation industry;

• Monthly salary ranging from 4200 - 4700 EUR (Gross), based on candidate experience;

• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;

• Premium health insurance provided after the probation period;

• Gym and wellness benefit, with co-payment for sports activities after the probation period;

• Modern office in the city center - Novira plaza;

• Inclusive and diverse work culture we bring together talent from over 40 nationalities.

Team Norse has identified three core values that we all should live and breathe. They are:

• Be inclusive

• Take ownership

• Show kindness.