Head of Inflight Operations - Catering

Joining Team Norse is more than getting a job. It is all about belonging.

Norse Atlantic Airways is an airline committed to offering affordable fares on direct, long-haul flights to popular destinations, along with specialized charter and ACMI services for tailored travel needs and extensive cargo operations. Norse Atlantic operates a modern fleet of 12 fuel-efficient Boeing 787 Dreamliners, serving a network of destinations across North America, Europe, Africa and Asia.

Founded in 2021, we are an ambitious, fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

We're looking for a Head of Inflight Operations – Catering to take ownership of our entire inflight product - food and beverage, inflight retail, and duty free. In this role, you'll shape what our passengers experience onboard and act as the main point of contact between Norse and our suppliers.

This is a multi-faceted role covering vendor management, commercial, and operational responsibilities - from menu development and packaging design to budgets, audits, and crew training.

Responsibilities and Duties

• Owning inflight product management and development - working with suppliers and stakeholders on menu changes, product mix, packaging design, and crew training on inflight products, sales, and service delivery;

• Managing supplier relationships end-to-end, including contract management, KPI monitoring, formal business reviews, performance management, and day-to-day coordination;

• Owning the Catering and Retail budgets - cost control, invoicing approvals, ordering, and reporting;

• Managing catering and service equipment, including stock control and maintenance management;

• Driving product performance and identifying new opportunities to maximise revenue streams;

• Ensuring regulatory compliance through station audits and operational oversight checks;

• Collaborating with Inflight and crew management to develop sales training and product awareness for crew upskilling;

• Supporting the Commercial Department in implementing strategic objectives.

Required qualifications to be successful in this role

• 5+ years track record as a manager in airline catering, preferably with experience on both the airline and catering supplier side;

• Significant experience in vendor relationship management;

• Relevant experience in airline catering, product development, or airline customer proposition;

• Excellent time management, planning, and organization skills - a self-starter who sees things through to completion;

• Energy and drive to deliver beyond expectations, balance priorities effectively, and continuously look for ways to improve our service and operations;

• Passion for delivering high levels of safety and service standards;

• Advanced Microsoft Office skills (Excel, Word);

• Ability to travel at short notice;

We offer

• The possibility of being part of a great team, working together to build one of the most exciting new airlines

• An informal and positive work environment

• Competitive benefits                                                                                                  

We believe that culture will be our competitive advantage.
Team Norse has identified three core values that we all should live and breathe.
They are:  

• Be inclusive

• Take ownership 

• Show kindness.

Deadline: 6th July

Interviews will be conducted on a rolling basis.

If you have questions about the position, you are welcome to send an email to: careers@flynorse.com

Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.