Head of Learner Experience

Hours: 37.5  per week

Salary: (Depending on experience) 

This is a senior leadership role at the intersection of learner experience, commercial product design, and apprenticeship quality. The Head of Learner Experience owns the end-to-end learner journey across Cambridge Spark's AI and data apprenticeship portfolio, from how programmes are designed to meet enterprise transformation needs, through to how learners experience and achieve through them. The north star for this role is learner outcomes: completion rates, EPA achievement, CSAT, and most importantly, whether learners are genuinely applying what they learn in the workplace.

Cambridge Spark's approach has always been to design apprenticeship programmes that solve real problems for enterprise clients, not simply to package KSB standards into teachable content. This role requires someone who can hold that tension: building programmes that are commercially compelling and employer-relevant, while remaining fully compliant with apprenticeship standards and Ofsted requirements. It is not a traditional curriculum production role.

Learner Experience & Programme Quality

• Own the learner experience strategy across Cambridge Spark's apprenticeship portfolio, ensuring every programme is designed around how learners actually learn, not just how content maps to KSB standards
• Drive a continuous and iterative approach to content review, working with Learner Experience Product Managers (LE PMs) to ensure programmes are improved in response to learner feedback, CSAT data, and delivery insight, rather than through periodic formal audits
• Set the quality bar for programme design: clear learning objectives, strong KSB signposting, effective assessment design, and a learner journey that builds capability progressively rather than frontloading complexity
• Use learner experience data (CSAT, module NPS, completion rates, EPA outcomes, workshop feedback) as the primary signal for what is working and what needs to change, ensuring the team acts on it quickly
• Ensure all programmes are Ofsted inspection-ready, owning the curriculum's contribution to the self-assessment report and quality improvement planning, in close collaboration with the Quality team

Apprenticeship Standards and Compliance

• Work closely with the Quality team to translate regulatory requirements into programme design decisions. 
• Lead the curriculum response to regulatory changes when KSB standards are updated or assessment requirements change.  
• Own the process of ensuring programme content is updated proactively and work with Quality to agree ownership boundaries, particularly on assessment reform.
• Own the curriculum's interface with End-Point Assessment, ensuring programme design gives learners the best possible preparation for EPA, and that EPA outcomes feed back into content improvement cycles
• Collaborate with the Quality and Funding teams to ensure curriculum documentation supports accurate ILR data and audit readiness without duplicating the expertise that sits in those teams

Team Leadership and Product Development

• Lead and develop a multi-disciplinary team of Learner Experience Product Managers (LE PMs), a LE Project Team Lead, and Learning Designers setting clear direction, coaching individuals, and building a culture where learner outcomes are the measure of success
• Own the learner experience product vision and strategy, working with PMs and project team lead to define what each programme needs to achieve commercially and pedagogically, and holding the team accountable to that vision. 
• Oversee the quality of content produced by external SMEs and contractors, ensuring what goes into the platform meets Cambridge Spark's standards for applied, work-based learning
• Be the internal champion for learner-centred design, pushing back on content that is technically compliant but pedagogically weak, and creating the conditions for the team to build programmes learners actually want to complete
• Build a learner experience function that can scale: clear standards, repeatable processes, and a team that improves continuously rather than waiting to be told what to fix

Cross-Functional Collaboration

• Work closely with the Chief AI Officer and the Solutions Engineering team to ensure the curriculum reflects the latest developments in AI and data practice, keeping Cambridge Spark's content ahead of competitors.
• Partner with the Head of Training and the training team to ensure curriculum design supports effective delivery, and trainer feedback informs content improvements
• Via the dotted line to the Director of Customer Solutions: provide curriculum content input and support for Open Programmes and Executive Education, ensuring these products benefit from the same rigour and currency as the apprenticeship portfolio
• Work with Sales and Client Success to understand what employers actually need from a programme, not just what the standard requires, and translate that into curriculum design decisions that drive renewal, upsell, and employer satisfaction
• Contribute to the commercial positioning of Cambridge Spark's programmes, helping articulate what makes our curriculum distinctive and why it delivers better learner outcomes than competitors
• Partner with Engineering (EDUKATE.AI platform) to ensure curriculum is designed to make full use of the platform's capabilities, including agentic feedback, sandbox environments, and learning analytics
• Represent Cambridge Spark externally where relevant:  awarding bodies, apprenticeship standard-setting panels, and sector working groups