Head of Operations

<p data-start="632" data-end="907">We are looking for a senior operations leader to run a large-scale, multi-shift CAD design center in Manila. This role owns the end-to-end performance of a 200+ person operation that runs across two shifts and processes high volumes of work daily for international customers.</p> <p data-start="909" data-end="1120">This is a <strong data-start="919" data-end="960">production operations leadership role</strong>, not a CAD design or technical specialist position. Your mandate is to ensure flow, predictability, and operational discipline across the entire design center.</p> <hr data-start="1122" data-end="1125"> <h2 data-start="1127" data-end="1150">Why This Role Exists</h2> <p data-start="1152" data-end="1362">We a high-volume production environment. Work arrives in batches, flows across two shifts, and must meet strict turnaround times. As we scale, informal management is no longer enough.</p> <p data-start="1364" data-end="1384">This role exists to:</p> <ul data-start="1385" data-end="1617"> <li data-start="1385" data-end="1460"> <p data-start="1387" data-end="1460">Turn a complex, multi-shift operation into a <strong data-start="1432" data-end="1460">calm, predictable system</strong></p> </li> <li data-start="1461" data-end="1504"> <p data-start="1463" data-end="1504">Eliminate handoff failures between shifts</p> </li> <li data-start="1505" data-end="1557"> <p data-start="1507" data-end="1557">Make work-in-progress fully visible and measurable</p> </li> <li data-start="1558" data-end="1617"> <p data-start="1560" data-end="1617">Ensure on-time delivery, quality, and throughput at scale</p> </li> </ul> <p data-start="1619" data-end="1691">Your internal customer is <strong data-start="1645" data-end="1653">flow</strong>. When flow breaks, you own fixing it.</p> <hr data-start="1693" data-end="1696"> <h2 data-start="1698" data-end="1731">What You’ll Be Responsible For</h2> <p data-start="1733" data-end="1806">You are the single owner of design center performance across both shifts.</p> <h3 data-start="1808" data-end="1832">Operations Ownership</h3> <ul data-start="1833" data-end="2075"> <li data-start="1833" data-end="1880"> <p data-start="1835" data-end="1880">Run a 200+ person operation across two shifts</p> </li> <li data-start="1881" data-end="1930"> <p data-start="1883" data-end="1930">Own throughput, cycle time, and turnaround time</p> </li> <li data-start="1931" data-end="1981"> <p data-start="1933" data-end="1981">Balance batch intake against real shift capacity</p> </li> <li data-start="1982" data-end="2026"> <p data-start="1984" data-end="2026">Enforce WIP limits and prevent bottlenecks</p> </li> <li data-start="2027" data-end="2075"> <p data-start="2029" data-end="2075">Ensure no work sits idle across shift handoffs</p> </li> </ul> <h3 data-start="2077" data-end="2105">Measurement &amp; Visibility</h3> <ul data-start="2106" data-end="2326"> <li data-start="2106" data-end="2154"> <p data-start="2108" data-end="2154">Audit and fix existing tracking and dashboards</p> </li> <li data-start="2155" data-end="2223"> <p data-start="2157" data-end="2223">Define and track true work-in-progress from assignment to delivery</p> </li> <li data-start="2224" data-end="2259"> <p data-start="2226" data-end="2259">Distinguish active vs parked work</p> </li> <li data-start="2260" data-end="2326"> <p data-start="2262" data-end="2326">Build shift-level views that reflect reality, not just snapshots<br><br></p> </li> </ul> <h3 data-start="2328" data-end="2358">Shift Handoff &amp; Discipline</h3> <ul data-start="2359" data-end="2565"> <li data-start="2359" data-end="2418"> <p data-start="2361" data-end="2418">Design and enforce clear handoff protocols between shifts</p> </li> <li data-start="2419" data-end="2459"> <p data-start="2421" data-end="2459">Track and reduce inter-shift idle time</p> </li> <li data-start="2460" data-end="2517"> <p data-start="2462" data-end="2517">Prevent QC and rescan queues from cascading into delays</p> </li> <li data-start="2518" data-end="2565"> <p data-start="2520" data-end="2565">Create repeatable, predictable operating days<br><br></p> </li> </ul> <h3 data-start="2567" data-end="2581">Leadership</h3> <ul data-start="2582" data-end="2790"> <li data-start="2582" data-end="2621"> <p data-start="2584" data-end="2621">Lead team leads and shift supervisors</p> </li> <li data-start="2622" data-end="2689"> <p data-start="2624" data-end="2689">Coach leaders to think in terms of flow and systems, not busyness</p> </li> <li data-start="2690" data-end="2737"> <p data-start="2692" data-end="2737">Hold teams accountable to metrics, not effort</p> </li> <li data-start="2738" data-end="2790"> <p data-start="2740" data-end="2790">Build bench strength for consistent shift coverage</p> </li> </ul> <hr data-start="2792" data-end="2795"> <h2 data-start="2797" data-end="2821">What This Role Is Not</h2> <ul data-start="2823" data-end="3056"> <li data-start="2823" data-end="2850"> <p data-start="2825" data-end="2850">Not a CAD designer role</p> </li> <li data-start="2851" data-end="2923"> <p data-start="2853" data-end="2923">Not a CAD tool expert role (CAD software experience is not required)</p> </li> <li data-start="2924" data-end="2962"> <p data-start="2926" data-end="2962">Not a single-shift operations role</p> </li> <li data-start="2963" data-end="3056"> <p data-start="2965" data-end="3056">Not a dashboard-reporting role — you are expected to <strong data-start="3018" data-end="3025">fix</strong> the system, not just read it</p> </li> </ul> <hr data-start="3058" data-end="3061"> <h2 data-start="3063" data-end="3091">Backgrounds That Fit Well</h2> <p data-start="3093" data-end="3131">Strong candidates typically come from:</p> <ul data-start="3132" data-end="3400"> <li data-start="3132" data-end="3207"> <p data-start="3134" data-end="3207">BPO or shared services operations with multi-shift or 24/7 environments</p> </li> <li data-start="3208" data-end="3278"> <p data-start="3210" data-end="3278">Manufacturing or production operations with second or third shifts</p> </li> <li data-start="3279" data-end="3337"> <p data-start="3281" data-end="3337">Healthcare operations such as hospital or lab services</p> </li> <li data-start="3338" data-end="3400"> <p data-start="3340" data-end="3400">Logistics or fulfillment centers with wave or batch intake</p> </li> </ul> <hr data-start="3402" data-end="3405"> <h2 data-start="3407" data-end="3432">What We’re Looking For</h2> <p data-start="3434" data-end="3446"><strong data-start="3434" data-end="3446">Required</strong></p> <ul data-start="3447" data-end="3758"> <li data-start="3447" data-end="3511"> <p data-start="3449" data-end="3511">Experience managing large teams (100+ people) through managers</p> </li> <li data-start="3512" data-end="3562"> <p data-start="3514" data-end="3562">Direct accountability for multi-shift operations</p> </li> <li data-start="3563" data-end="3636"> <p data-start="3565" data-end="3636">Proven experience fixing or rebuilding tracking and measurement systems</p> </li> <li data-start="3637" data-end="3694"> <p data-start="3639" data-end="3694">Comfort operating in batch or surge-driven environments</p> </li> <li data-start="3695" data-end="3758"> <p data-start="3697" data-end="3758">Experience owning delivery metrics with real SLA consequences</p> </li> </ul> <p data-start="3760" data-end="3776"><strong data-start="3760" data-end="3776">Not Required</strong></p> <ul data-start="3777" data-end="3868"> <li data-start="3777" data-end="3805"> <p data-start="3779" data-end="3805">Dental industry experience</p> </li> <li data-start="3806" data-end="3830"> <p data-start="3808" data-end="3830">CAD software expertise</p> </li> <li data-start="3831" data-end="3868"> <p data-start="3833" data-end="3868">Technical or engineering background</p> </li> </ul> <hr data-start="3870" data-end="3873"> <h2 data-start="3875" data-end="3901">What Success Looks Like</h2> <ul data-start="3903" data-end="4167"> <li data-start="3903" data-end="3948"> <p data-start="3905" data-end="3948">Clear visibility into true work-in-progress</p> </li> <li data-start="3949" data-end="3990"> <p data-start="3951" data-end="3990">Reliable, clean handoffs between shifts</p> </li> <li data-start="3991" data-end="4041"> <p data-start="3993" data-end="4041">Improving turnaround times and fewer escalations</p> </li> <li data-start="4042" data-end="4092"> <p data-start="4044" data-end="4092">A stable operation that does not rely on heroics</p> </li> <li data-start="4093" data-end="4167"> <p data-start="4095" data-end="4167">Leadership and executives no longer pulled into daily operational issues</p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>If you recognize yourself in this description, you’ll likely do well here. If not, this role will feel restrictive.</p>