Head of Operations

Job Overview

Key Responsibilities:

• Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement)
• Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states
• Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency
• Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin)
• Build dashboards and reporting systems to drive data-informed decision-making
• Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams
• Drive operational efficiency, automation, and continuous process improvement
• Manage and scale operations teams (ops managers, care coordinators, support functions)
• Ensure compliance with healthcare regulations, payer requirements, and clinical workflows
• Support implementation of new partnerships, service lines, and multi-state expansion initiatives

• 6–10+ years of operations leadership experience with full ownership of end-to-end operations
• Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments)
• Strong background in healthcare, telehealth, behavioral health, or care delivery operations
• Experience working within regulated healthcare environments and understanding clinical workflows
• Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale)
• Strong experience in process design, SOP creation, and operational optimization
• Data-driven operator with experience owning KPIs and building performance dashboards
• Experience working cross-functionally with clinical, product, engineering, sales, and finance teams
• Proven people leadership experience managing operations or care, delivery teams
• Strong understanding of unit economics, margin drivers, and operational efficiency

• Experience in behavioral health, women’s health, or perinatal care
• Experience with value-based care models (BHI, CCM, RPM)
• Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health)
• Experience scaling multi-state healthcare operations
• Experience improving gross margin through operational efficiency
• Experience leading post-sales onboarding, implementation, or enterprise partnerships
• Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms
• Experience with 1099 contractor-heavy provider models
• Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems 

Why Luna Joy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Access to educational resources and a supportive community of like-minded professionals.

Interview Process