Head of Operations PlayMatrix

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

We are looking for a highly driven and execution-focused Head of Operations to lead the day-to-day performance of our Live Casino business within PlayMatrix!

This role is responsible for running a tight, efficient, and scalable live casino operation—ensuring 24/7 delivery, optimizing costs, and maximizing studio revenues. You will own operational performance across studios, workforce, and service delivery, turning strategy into disciplined execution.

What You’ll Own:

Studio Efficiency & Cost Optimization

• Optimize cost structures across studios, including staffing, scheduling, and resource allocation.

• Closely monitor and improve key metrics such as:

  • Cost per table / per shift

  • Staffing ratios

  • Studio utilization

• Identify inefficiencies and implement initiatives to reduce operational costs without impacting quality.

• Maximize revenue generation from live casino studios through:

• Table performance optimization

• Capacity utilization

• Market-specific adjustments

Operational Performance & Delivery

• Drive operational discipline, consistency, and reliability in game delivery.

• Ensure seamless 24/7 live casino operations across all studios and markets.

• Lead incident management, escalation handling, and rapid resolution processes.

• Maintain clear KPIs, SLAs, and performance tracking across all operational layers.

Compliance & Risk Management

• Ensure full adherence to gaming regulations, licensing requirements, and internal policies.

• Partner with Compliance and Legal teams on operational governance.

• Maintain strong fraud prevention and risk control practices.

Scalability & Execution

• Oversight of new studio launches and High level Technical understanding of what it takes to launch a new studio

• Ensure operational readiness and smooth execution of growth initiatives.

What We’re Looking For:

• 8+ years of experience in operations, with strong exposure to high-volume, 24/7 environments.

• Experience in live casino similar real-time operations is crucial.

• Proven track record in cost optimization and operational efficiency.

• Experience managing large, shift-based teams.

• Strong operator mindset: structured, disciplined, and results-driven.

• Highly analytical, with a focus on metrics, performance, and continuous improvement.

• Ability to balance cost efficiency with quality and revenue outcomes.

• Hands-on leader who can dive into operational details when needed.

• Strong stakeholder management across Operations, Tech, Product, and Commercial teams.

• Comfortable working in fast-paced, high-pressure environments.

Here's What We Offer: