Head of Sales

<div class="content-intro"><div> <div class="standard-markdown grid-cols-1 grid [&amp;_>_*]:min-w-0 gap-3 !gap-3.5"> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">What We Do</span></h3> <pre><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.</span></pre> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">How We Do It</span></h3> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Ascend automates the financial operations that insurers, MGAs, and agencies run every day — and embeds directly into the transactions where money actually moves.</span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">AI is driving the cost of software toward zero. The companies that win won't just sell tools — they'll capture value at the point of the transaction itself. Ascend is built for exactly that moment. Our customers don't just adopt software; they unlock measurable efficiency with a proven 5–7x return on investment.</span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Our 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI to build infrastructure the industry has never had.</span></p> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Why We Do It</span></h3> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren't just inefficient; they're a ceiling on what the industry can become.</span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Ascend's mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We're not building another point solution. We're building the financial backbone of insurance.</span></p> </div> </div> <div class="h-8">&nbsp;</div></div><p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Your Role</strong></span></p> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Ascend is looking for a Head of Sales to lead our sales organization and own our closed won deals goals. You'll inherit a strong foundation — defined segments, active pipeline, and a GTM motion that's working — and your job is to take it to the next level. You'll lead a team of 8-10 AEs across SMB, Mid-Market, and Enterprise, drive forecast discipline, and be a player-coach in our most important deals.</span></p> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">We are hiring for this position in San Francisco, CA.</span></p> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Responsibilities will include</strong></span></p> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Objective #1: In your first 30 days, develop an understanding of how each of our AEs sells Ascend’s products in their respective segments</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Develop a deep understanding of Ascend's product lines and how each maps to SMB, Mid-Market, and Enterprise buyer personas</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Shadow AE calls, deal reviews, and customer conversations to calibrate where the team is excelling and where there are areas of improvement</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Audit the current sales org: pipeline health, quota attainment by rep, forecast accuracy, and gaps in the existing playbook across segments</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Align with the CEO and RevOps on near-term targets, priorities, and key decisions for the first 90 days</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Build relationships cross-functionally with Marketing, Customer Success, Product, and Finance to understand how Sales connects to the broader GTM machine</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Objective #2: In your first 60 days, take ownership of the pipeline, weekly meetings, and coaching AEs</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Own closed won results end-to-end — manage forecasting, establish stage discipline, commit cadences, and data hygiene standards that give leadership accurate visibility into the business.</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Identify performance gaps and begin focused coaching tailored to each AE</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Engage directly in key deals as a player-coach — leading or supporting Enterprise/Strategic pursuits where executive presence and deal strategy matter</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Take over running our weekly sales calls: Weekly meetings, pipeline review with revenue operations, and Team Call Reviews to foster shared learnings and feedback across the team</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Objective #3: In your first 90 days, fully own KPIs and enhance collaboration with marketing and customer success</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Full settled into steady-state expectations of the role — owning and hitting metrics, coaching, managing, and leading the team, supporting deals with a strong understanding of our products and customers.</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Refine and own KPIs and reporting rhythms that give the team and leadership a shared view of pipeline health, rep performance, and segment economics</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Partner with Marketing on lead generation, message architecture, and competitive positioning — ensuring Sales and Marketing are running a coordinated GTM motion</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Collaborate with Customer Success on expansion and cross-sell strategy; ensure Sales-to-CS handoffs are airtight and that land-and-expand is a first-class motion</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Begin hiring or backfilling any gaps — raising the talent bar while maintaining team momentum</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>You might be a good fit if you are / have</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">8+ years in B2B technology sales, with experience across multiple segments — you've sold SMB and you've run enterprise deals</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">2+ years leading quota-carrying sales teams with a track record of building high-performance culture and consistent attainment</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Strong exposure or experience with other parts of revenue org (CS, marketing, rev ops, etc)</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Strong forecasting discipline — you've run a clean forecast, and you know how to coach reps to do the same</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Experience with land-and-expand motions; ideally with strong NDR as a north star</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Comfortable in the player-coach seat — you can run a deal and develop a rep in the same week</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Excellent communication and executive presence; you can hold a room with a CFO and also run a tight deal review</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">Insurance, financial services, or payments experience is a plus</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">High-growth startup experience preferred — you've built something before, not just managed something that was already built</span></li> </ul> <p><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>OTE $350,000-400,000</strong></span></p> <p>&nbsp;</p> <p><span style="display: none;">#LI-RS1</span></p><div class="content-conclusion"><h3><span style="font-size: 12pt; color: rgb(0, 0, 0);"><strong>All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!&nbsp;</strong></span></h3> <p><span style="font-size: 12pt; color: rgb(0, 0, 0);"><strong>Benefits</strong></span></p> <ul> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">100% health premiums covered for you and your dependents</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">401k with employer matching options</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">A fast growing team with an emphasis on promoting from within 80% of all hires in the last 12 months have already been promoted!&nbsp;</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">Unlimited PTO</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">Company paid commuter benefits</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">Parental and family leave</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">Lunch everyday</span></li> <li style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt; color: rgb(0, 0, 0);">Dog-friendly office!</span></li> </ul> <h3><span style="font-size: 12pt; color: rgb(0, 0, 0);"><strong>Equal Opportunity</strong></span></h3> <p><span style="font-size: 12pt; color: rgb(0, 0, 0);">We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p> <p><span style="font-size: 12pt; color: rgb(0, 0, 0);">We encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.</span></p> <p>&nbsp;</p></div>