Head of Sales

How you'll do it

• Lead Carma's sales function to deliver strong conversion performance, sustainable growth and exceptional customer outcomes.
• Develop and execute sales strategies that maximise vehicle deliveries, conversion rates, finance penetration, trade-in uptake and customer satisfaction.
• Build and continuously improve the end-to-end sales journey, identifying opportunities to optimise customer engagement, sales processes and team effectiveness.
• Use data, reporting and customer insights to drive decision making, improve performance and uncover new growth opportunities.
• Design and refine sales operating models, team structures, incentive programs and performance frameworks that support scale.
• Partner closely with Marketing to improve lead quality, customer acquisition and full-funnel conversion performance.
• Collaborate with Product and Technology teams to enhance systems, workflows and sales productivity.
• Build, coach and develop a high-performing sales team through strong leadership, accountability and capability development.
• Drive a culture of continuous improvement by leveraging technology, automation, AI and best-practice sales methodologies.
• Act as a senior leader within the business, contributing to strategic planning, cross-functional initiatives and Carma's long-term growth objectives.

What you'll bring

• 8+ years' experience in sales leadership roles with a proven track record of improving conversion performance and delivering strong commercial outcomes.
• Experience within B2C or B2SMB environments, particularly those involving shorter sales cycles and high-consideration purchases.
• Strong strategic thinking combined with a hands-on, execution-focused leadership style.
• Demonstrated success designing and optimising sales operating models, performance frameworks, incentive structures and capability programs.
• Strong analytical capability with the ability to interpret data, identify trends and translate insights into action.
• Experience leading teams within fast-paced, high-growth, scale-up or startup environments.
• Exceptional coaching, leadership and performance management skills.
• Strong stakeholder management capabilities with the ability to influence and collaborate across multiple functions.
• Commercial acumen with the ability to align sales strategy to broader business objectives.
• Experience leveraging CRM platforms, sales technologies, automation and AI-enabled tools to improve performance and efficiency.
  
  Highly Regarded
  
  
• Experience leading phone-based or inside sales teams of 15+ team members.
• Experience partnering closely with Product and Technology teams to improve systems, workflows and operational effectiveness.
• Experience within automotive, finance, property, solar or other high-consideration purchasing environments.
• Experience working closely with Marketing teams to develop customer acquisition and conversion strategies.

What's in it for you?

• Join our high-performing, forward-thinking team and help shake up car buying and selling in Australia.
• We love social events, from parties to go-karting and bake sales, there’s something for everyone.
• We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.
  
  Carma promotes Equal Employment Opportunities and is committed to safe work practices.