Head of Streetworks - Back Office

Key Responsibilities

• Lead the Streetworks back office function across the United Utilities contract
• Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
• Provide leadership and direction to the Streetworks Team Leader and Streetworks Coordinators, ensuring high performance and consistent standards across the Ensure full compliance with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
• Drive improvements in permit performance, noticing quality, reinstatement compliance, and defect reduction
• Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
• Lead investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
• Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
• Build and maintain strong relationships with clients, local authorities, and internal stakeholders
• Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
• Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
• Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business

Experience and Qualifications

• Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
• Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
• Strong commercial awareness with experience of reducing operational cost of failure
• Proven ability to lead large teams across complex operational environments
• Experience influencing senior stakeholders, clients, and local authorities
• Excellent analytical, organisational, and communication skills
• Ability to drive change, challenge existing processes, and implement operational improvements
• Strong understanding of compliance, performance reporting, and contractual governance

Salary and Benefits