Head of Streetworks - Operations

Key Responsibilities

• Lead on Operational Streetworks across the United Utilities account
• Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
• Provide coaching and direction to Operational Managers, Site Managers, operational teams and support teams, ensuring high performance and consistent standards across the business
• Ensure full compliance on-site with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements 
• Drive improvements in permit condition adherence, reinstatement quality, SLG compliance and defect reduction
• Create and deliver an action plan to manage outstanding defects and a glide path to compliance
• Create an onboarding process for new starters and contractors 
• Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
• Support investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
• Implement an auditing process for live and completed works
• Drive improvements in the Streetworks UK Protocol performance
• Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
• Build and maintain strong relationships with clients, local authorities, and internal stakeholders
• Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
• Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
• Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business
• Identify innovation opportunities to improve the reinstatement and SLG process

Experience and Qualifications

• Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
• Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
• Strong commercial awareness with experience managing financial performance and reducing operational cost of failure
• Experience influencing senior stakeholders, clients, and local authorities
• Excellent analytical, organisational, and communication skills
• Ability to drive change, challenge existing processes, and implement operational improvements
• Strong understanding of compliance, performance reporting, and contractual governance

Salary and Benefits