Head of Twinings Quality Manufacturing Excellence

Key Responsibilities

• Develop and evolve a global quality and food safety strategy across all manufacturing sites 
• Manage effective governance through leadership engagement and quality performance oversight 
• Ensure full compliance with global regulatory and legal standards 
• Support audit performance, improving compliance and site preparedness 
• Define and track KPIs to enable data-driven quality improvements 
• Shape and embed a high-performance food safety culture worldwide 
• Oversee crisis management frameworks, ensuring robust traceability systems 
• Standardise complaint management, ensuring effective root cause and corrective action processes 
• Align global factory quality teams under a unified vision and standards 
• Promote cross-site collaboration to accelerate best practice sharing and innovation 
• Introduce advanced technologies and systems to enhance quality, hygiene, and efficiency 
• Represent quality standards through clear communication and stakeholder engagement

Skills, Knowledge and Expertise

• 10+ years’ experience in food quality & safety in food manufacturing environemnt
• Demonstrated senior leadership experience in quality management 
• Experience building effective teams and systems 
• Demonstrated ability to make changes and deliver results 
• Experience working with senior stakeholders and global teams 
• Skilled in managing diverse, international teams 
• Solid understanding of manufacturing, GMPs, and food safety standards 
• Experience with labs, suppliers, and third-party manufacturers 
• Effective communicator with well-developed stakeholder management skills 
• Degree in Food Science (or equivalent) 
• Knowledge of GFSI standards (e.g. FSSC 22000, BRC, IFS)

Benefits

• Yearly bonus based on personal contribution and financial performance 
• Flexible working options 
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays 
• Onsite Gym and Wellbeing Centre 
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more 
• Pension scheme with your contributions matched for up to 10% of your salary 
• Cycle to work scheme 
• SimplyHealth Cash plan 
• Onsite Staff shop and online staff discounts 
• Bupa Private Medical Insurance 
• Competitive Car Allowance 
• Electric Car Scheme
• Access to LinkedIn Learning 
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.