Health Care Navigator

<p><strong><u>SUMMARY</u></strong></p> <p>The role of the Health Care Navigator is to drive post-acute and long-stay census results for the Toledo Ohio Otterbein ministries. The position will work on a complementary basis with the Senior Lifestyle Communities; Sunset House, Sunset Village, Pemberville &amp; Marblehead– along with Otterbein Small House Neighborhoods; Monclova, &amp; Perrysburg. With a specific focus on: Otterbein Perrysburg, Otterbein Monclova, Otterbein Sunset House, Otterbein Sunset Village, and Otterbein Pemberville. With a targeted emphasis on the Toledo Ohio Hospital Systems (key accounts- Promedica, Mercy, UTMC) and other secondary/tertiary healthcare systems; doctoral practices, Chambers of Commerce, free standing IL/AL, social/business groups, senior centers and churches in the identified geography. Assist with developing and executing strategies for social media/digital marketing campaigns.</p> <p><strong><u>Responsibilities</u></strong><strong>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <ul> <li>Establish relationships with hospital key accounts (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing long-term nursing and/or post-acute (rehabilitative) care.</li> <li>Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.</li> </ul> <ul> <li>Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.</li> <li>Develop and execute quarterly marketing plans for Toledo, Ohio and surrounding areas.</li> <li>Assess potential referrals or potential admissions, and work to admit the patient to the optimal Otterbein location, utilizing a One Otterbein approach.</li> <li>Distribute brochures, flyers and other promotional items to referral sources in the targeted accounts.</li> </ul> <ul> <li>Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to reassure easy transition of patient from hospital to Otterbein.</li> <li>Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals, tours and/or admissions.</li> <li>Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for acute care and doctoral practice personnel.</li> <li>Create digital marketing strategies applicable to the geography supported by this position.</li> <li>Ability to create and execute creative approaches to virtual marketing</li> <li>Independently manage assigned territory (book of business) with a self-starter approach</li> <li>Work closely with centralized intake and Lifestyle Community admissions staff to ensure relevant data and messaging to referral partners is timely and accurate.</li> <li>Work strategically with Otterbein locations and Promedica/Mercy ACO to gain market share and meet metrics required for affiliation status.</li> <li>Collecting and evaluating data across all ministries supported for tracking and trending of patterns.</li> <li>Identify and pursue new opportunities for business development within both the acute care setting along with the community setting.</li> <li>Performs any other duties as assigned.</li> </ul> <p><strong><u>Skills Required</u></strong><strong>:&nbsp; </strong></p> <ul> <li>Recognize the autonomy and dignity of all patients/residents.</li> <li>Communicate a sense of caring, concern, and dignity for patients/residents.</li> <li>Understand how to place decision-making in the hands of the patients/residents when appropriate.</li> <li>Make prompt and accurate judgments with regard to patients/residents care and emergencies.</li> <li>Ability to work with an inter-departmental approach to census growth and development.</li> <li>Work and communicate effectively as part of the self-directed marketing work team.</li> <li>Establish excellent relationships and ongoing communications with hospital personnel in referral marketing, management and decision-making roles.</li> </ul> <p><strong><u>Qualifications</u></strong><strong>:&nbsp;</strong></p> <ul> <li>3-5 years' experience in Sales/Marketing/Clinical liaison for Skilled Nursing Provider</li> <li>Understanding/Proficient with the skilled nursing admission process</li> <li>Relationships in the Toledo hospitals (preferred)</li> <li>BA/BS preferred; plus three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting.&nbsp;</li> <li>Knowledge of data management (customer relationship management) programs preferred.</li> <li>LPN, RN, or social worker with experience as a clinical liaison (preferred).</li> <li>Excellent organizational/planning/time management skills.</li> <li>Experience in supporting multiple locations/teams/key accounts</li> <li>Outstanding verbal and written communication skills to connect with referral partners and patients/residents.</li> <li>Virtual/Digital marketing experience preferred</li> <li>Reliable transportation required</li> </ul> <p><strong>BENEFITS</strong></p> <p><strong>Health &amp; Wellness</strong></p> <ul> <li><strong>Medical Insurance</strong> with free virtual doctor visits</li> <li><strong>Vision &amp; Dental Insurance</strong></li> <li><strong>Pet Insurance</strong></li> <li><strong>Life Insurance</strong></li> <li><strong>Employee Assistance Program (EAP)</strong> for personal and professional support</li> </ul> <p><strong>&nbsp;Financial Security</strong></p> <ul> <li>401(k) Retirement Savings Plan with company match</li> <li>Paid Time Off (PTO) that accrues immediately from day one</li> <li>Paid Holidays for a healthy work-life balance</li> <li>Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis</li> <li>Tuition Reimbursement up to $5,250 per year for ANY field of study</li> <li>Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College</li> <li>Employee-Sponsored Crisis Fund available for those facing unforeseen challenges</li> <li>Legal &amp; Identity Theft Protection</li> </ul> <p><strong>&nbsp;Growth &amp; Development</strong></p> <ul> <li><strong>University Partnerships</strong> with <u>University of Cincinnati,</u> <u>University of Toledo</u>, and <u>Hondros College</u> for exclusive tuition discounts</li> <li><strong>Multiple Partner Discounts</strong> available for various products and services through <u>Access Perks</u></li> <li><strong>Access to 1,000s of hours of personal and professional development material</strong> through <u>RightNow Media @ Work</u></li> </ul> <p><em>&nbsp;</em><em>&nbsp;*Some benefits, including PTO and tuition reimbursement, are based on hours worked.</em></p> <p><strong>Why work for Otterbein SeniorLife:</strong></p> <p>For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.&nbsp; We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.</p> <p>Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.&nbsp; We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.</p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>Apply today and begin a meaningful career as a&nbsp;<strong>Health Care Navigator</strong><strong>&nbsp;</strong>at Otterbein!</p> </div> </div> </div>