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Help Desk Manager
ORBIS Inc
Washington, DC, US5mo ago
About the role
Job Description: Responsible for overseeing an IT support team, overseeing daily operations to resolve technical issues for users, ensuring high customer satisfaction by setting standards, training staff, managing tickets, and analyzing performance data to drive continuous improvement in service delivery. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity. Team Leadership: Recruit, train, mentor, and ma…
Read the full description on the original posting.
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