Help Desk Representative

Position Summary

Base-2 Solutions is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves providing technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.

Essential Duties and Responsibilities

• Provide technical support for cloud-based and on-premises environments.
• Ensure timely and effective resolution of IT-related issues.
• Use IT troubleshooting methodologies and ticketing systems such as JIRA and ServiceNow.
• Apply customer service best practices.
• Perform incident resolution, remote desktop support, and end-user assistance.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field OR a minimum of 3 years of equivalent experience in IT support.
• Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
• Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools.

Preferred Qualifications

• CompTIA A+ certification.
• ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• OR 3 years of equivalent experience in IT support.

Required Certifications

• None specified.

Required Security Clearance

• No Security Clearance Required