Help Desk Tier I Support

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Help Desk Tier I Support</p> <p><strong>Security Clearance:</strong> Secret</p> <p><strong>Location</strong>: Larissa, Greece</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is&nbsp;required.</em></strong>)</p> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a Help Desk Tier I Support to join our team in Greece. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.</p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Perform laptop imaging and deployment.</li> <li>Conduct basic IP and network connectivity troubleshooting.</li> <li>Create and manage user accounts within a Microsoft domain environment.</li> <li>Add and remove computers from the domain.</li> <li>Assign users to appropriate groups and apply necessary permissions.</li> <li>Create and manage Exchange mailboxes.</li> <li>Diagnose and resolve user email-related issues.</li> <li>Troubleshoot and configure printers, including mapping shared printers.</li> <li>Document all support actions and troubleshooting steps for reporting and tracking purposes.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Minimum Qualifications:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>An Active, in-scope US Government issued&nbsp;<strong>Secret</strong> clearance.</li> <li>Due to the nature of the work and contract requirements,&nbsp;<strong>US Citizenship is required.</strong></li> <li>Must have a minimum of seven (7) years of experience with IT systems.</li> <li>Must have a minimum of four (4) years in IT customer support.</li> <li>Must have a minimum of two (2) years experience in a military environment.&nbsp;&nbsp;</li> <li>Must have <strong>one (1)</strong> of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP.</li> <li>Able to travel to support mission up to 10%.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Education:</h2> <ul> <li>Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.&nbsp;</li> </ul>