Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

<p><strong>This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph.&nbsp;</strong></p> <h2 class="text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold">Helpdesk / Access Manager (Senior / Mid)</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Position / LCAT:</strong> Helpdesk / Access Manager <strong>Level:</strong> Senior and Mid <strong>Lead Designation:</strong> N/A <strong>Location:</strong> Fort Belvoir, VA</p> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Role Summary</h3> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Serves as an enterprise access manager and validator for Army intelligence users requiring access to IC PKI-enabled databases (e.g., Army M3, AIDP), communities of interest (COIs), and entitlement/mission managers on mission networks such as the Joint Entitlement Management System (JEMS) and GATEKEEPER. Validates access requests based on the user's justification and security clearance level. Conducts PKI Trusted Agent activities, verifies security clearance information, and supports complex security classification procedures involving coalition/foreign partner support, foreign disclosure, intelligence dissemination, and cross-domain operations.</p> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Responsibilities</h3> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Execute 12 hours of service during regular working hours Monday–Friday; access request queues must be zeroed by close of business (COB) Friday of each week</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain and update Transaction Metrics log on a weekly basis</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Produce ad hoc metrics reports within 2 business days of Government request</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Engage with organizations within the Army Intelligence Community to discuss mission requirements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Review entitlements currently shared with the Army Intelligence Community on a regular basis</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure organizations and missions are properly aligned in entitlement management systems</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Answer Help Desk dedicated phone line and check voicemail periodically throughout shift</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Update the Help Desk handout on a monthly basis</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Required Qualifications</h3> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Senior Level:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience instructing and conducting training for military audiences</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated understanding of organizational messaging in DoD or IC</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience drafting briefing slides to clearly articulate complex issues and procedures</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Mid Level:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated understanding of organizational messaging in DoD or IC</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Preferred Qualifications</h3> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline</li> </ul><div class="content-conclusion"><p>North Point Technology is <strong>THE BEST </strong>place to work for curious-minded engineers motivated to support our country’s most crucial missions!&nbsp; We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.</p> <p>At North Point Technology, EMPLOYEES come first!&nbsp; We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.<strong>&nbsp;</strong></p> <p><strong>Come join us!</strong> <strong>Apply with North Point Technology today!&nbsp;</strong></p> <p><em>For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.</em></p></div>