Helpdesk Agent, Level 1 - Secom

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p><strong>About The Position</strong></p> <p>One of our operating companies, <a href="https://secomtech.com.au/">Secom Technology</a>, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.</p> <p>As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Client Support &amp; Ticket Management</li> <li>Troubleshooting &amp; Issue Resolution</li> <li>Escalation &amp; Collaboration</li> <li>Customer Experience &amp; Communication</li> <li>System Monitoring &amp; Maintenance</li> <li>Documentation &amp; Continuous Improvement</li> </ul> <p><strong>Skills</strong></p> <ul> <li>1–2 years’ experience in a Service Desk / Helpdesk / IT Support role</li> <li>Strong understanding of Windows 10/11 and Microsoft 365</li> <li>Experience with Active Directory and user account management</li> <li>Exposure to ticketing systems (e.g. ConnectWise or similar)</li> <li>Basic understanding of networking (DNS, DHCP, Wi-Fi)</li> </ul> <p><strong>Desirable</strong></p> <ul> <li>Experience in an MSP environment</li> <li>Exposure to RMM tools</li> <li>IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)</li> <li>Familiarity with VMware or Hyper-V environments</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Hybrid working environment</li> <li>Work with leading Australian clubs and golf venues</li> <li>Join a growing MSP with strong industry partnerships</li> <li>Exposure to diverse clients and modern technologies</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>