HelpDesk Support Specialist (CDMX)
TransPerfect
- Employment
- Fulltime Permanent
About the role
Summary:
We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
Provides support for web-based video conference services within the contact centers including driver and local software issues.
About You:
As a Helpdesk Support Specialist you are a:
Creative thinker – You are curious and unafraid to ask questions
Hard worker – You are industrious and diligent in everything you do
Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
Minimum Bachelor’s degree
Exceptional written, oral and interpersonal communication skills in English
Experience with Microsoft Active Directory
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
Knowledge of Virus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Exceptional customer service orientation
Must be detail oriented
Working knowledge of a past Helpdesk/Support Ticketing system
In order to apply, please submit your CV in English
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