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- Full-time
About the role
Key Responsibilities
- Develops and manages schedules for nursing, rehab, and HHA services in coordination with the Intake Nurse and team leads, ensuring timely and appropriate care delivery.
- Coordinates with supervisors to create care plans, schedules patient visits, and ensures accurate data entry for service and billing purposes.
- Responds to scheduling concerns and inquiries from staff, patients, and families, offering alternatives when needed and consulting with supervisors as appropriate.
- Reviews hospital census, prioritizes referrals based on staffing and patient needs, and arranges clinician visits as required.
- Maintains general knowledge of medical services, handles internal service requests, and ensures patient rights to care, privacy, and respect are upheld.
Skills, Knowledge & Expertise
- Experience in handling both inbound and outbound calls
- Background in scheduling within a multidisciplinary medical setting, preferably in a BPO environment
- Healthcare experience is a plus, but not required
- Excellent comprehension and communication skills
- Tech-savvy and comfortable navigating various systems and tools
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