Hotel Infante Sagres Porto | Front Office Agent

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Your day to day:

• Be the warm welcome that kicks off a memorable guest experience.

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 

• Handle cash and credit transactions. 

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 

• Always know what events and activities are on the day’s schedule. 

• Jump into other ad-hoc duties when your colleagues need your help.

What we need from you?

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. 

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. 

• Fluency in the local language - extra language skills would be great, but not essential. 

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.

• Flexibility - night, weekend and holiday shifts are all part of the job.